Joshua Calixte-Reed
Indianapolis,IN
Summary
Experienced Professional Technology Specialist with expertise in technical support, development, and administration. Passionate about devising innovative strategies for business communications and delivering top-notch technical support. Strong understanding of technology, customer service, media, and research processes.
Overview
7
7
years of professional experience
Work History
Modern Work & Copilot Technology Specialist
Microsoft
02.2024 - Current
- As a Modern Work & Copilot Technology Specialist for Comcast, my job duties were supporting the development of the modern workplace technologies, conducting user training, providing technical support, collaborating with various teams to align tech initiatives with business goals, assisting in change management, gathering user feedback for improvements, staying updated on emerging technologies, and analyzing usage data to provide insights on adoption and effectiveness.
Customer Service Supervisor
Comcast
11.2021 - 02.2024
- As a Customer Service Supervisor for Comcast, my main duties included leading a team of customer service representatives, training new hires, monitoring performance, and handling escalated customer issues. Also ensuring commitment to company policies, analyzing performance data, and identifying areas for improvement in processes. I also collaborated with other departments, managed staff schedules, and resolved conflicts within the team to maintain a positive work environment.
Inventory Control Specialist Team Lead
Family Dollar Distribution
06.2018 - 11.2021
- As an Inventory Control Specialist at Family Dollar Distribution, my main duties included monitoring and managing inventory levels to ensure accuracy and availability of products. I was responsible for conducting regular inventory audits, tracking incoming and outgoing shipments, and ensuring proper documentation for all transactions. I also worked closely with purchasing and logistics teams to forecast inventory needs and resolve any stock-related issues.
Education
Associate of Business Administration - business administration, finance/accounting
Oakland Community College
09-2025
Skills
- Effective leadership
- Machine learning
- Business intelligence tools
- Recordkeeping standards
- Crew resource management
- Documentation skills
- Data analytics proficiency
- Quality assurance testing
Hobbies and Interests
- Outdoors/Traveling
- Trying new foods
- Car enthusiast
- Spending time with family
Timeline
Modern Work & Copilot Technology Specialist
Microsoft
02.2024 - Current
Customer Service Supervisor
Comcast
11.2021 - 02.2024
Inventory Control Specialist Team Lead
Family Dollar Distribution
06.2018 - 11.2021
Associate of Business Administration - business administration, finance/accounting
Oakland Community College
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