Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Calvert

Coweta,OK

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

OPERATIONS MANGER

Indian River Transport
WINTER HEAVEN, FL
07.2023 - Current
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

CHEMICAL OPERATIONS MANAGER

United Petroleum Transport
08.2022 - 07.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Investigated and resolved departmental non-conformances.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

Operations Manager

Groendyke Transportation
05.2018 - 08.2022
  • Collaborated with company leaders to support consistency and best practices.
  • Oversaw training and onboarding process for all newly hired employees within the Tulsa terminal.
  • Mentored and supported all driver for the tulsa terminal to create strong workplace culture.
  • Assisted with internal financial planning, analysis and budgeting.
  • Monitored processes and procedures, making sure company met compliance regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Driver and Transport Manager

Groendyke Transportation
05.2018 - 08.2022
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Verified validity of vehicle inspection stickers and registrations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Created and submitted delivery and DOT logs.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.

Education

Associate of Science - Automotive Technology And Diesel Repair

Nashville Auto Diesel College
Nashville, TN
05.1996

Skills

  • Contract Development
  • Workflow Planning
  • High-Pressure Environments
  • Staff Management
  • Staff Training
  • Policy and Procedure Implementation
  • Staff Development
  • Recruiting and Hiring
  • Performance Monitoring and Evaluation
  • Revenue Generation

Timeline

OPERATIONS MANGER

Indian River Transport
07.2023 - Current

CHEMICAL OPERATIONS MANAGER

United Petroleum Transport
08.2022 - 07.2023

Operations Manager

Groendyke Transportation
05.2018 - 08.2022

Driver and Transport Manager

Groendyke Transportation
05.2018 - 08.2022

Associate of Science - Automotive Technology And Diesel Repair

Nashville Auto Diesel College

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Joshua Calvert