Joshua Campbell
New York,NY
Summary
Customer Experience Administrator with expertise in enhancing customer satisfaction and operational efficiency. Dedicated to contributing to the success and growth of the organization.
I am flexible and established to facilitate working remotely, if required.
Overview
16
16
years of professional experience
Work History
Client Services Specialist
Jack Schwartz Shoes Inc.
New York, NY
05.2017 - Current
- Maintained high level of precision while entering and cross-checking customer orders for accuracy in terms of prices, UPCs, SKUs, NSRs, and shipments.
- Streamlined order processing by accurately completing, reviewing, and submitting customer set-up sheets for major retailers such as Walmart, Kohl’s, and Lord & Taylor.
- Maintained a best-in-class level of support by consistently providing prompt, accurate, and knowledgeable customer service which resulted in an outstanding customer scorecard.
- Ensured a smooth flow of operations by maintaining efficient communication with customers and promptly resolving any issues.
- Efficiently resolve returns, order issues, and other scenarios encountered during the order cycle to ensure customer satisfaction.
- Enhanced efficiency of order fulfillment processes by closely monitoring NSR (Non Ship Reason), extensions, cancellations, and other relevant metrics.
- Collaborated with logistics, credit, compliance, e-commerce, and sales departments for effective resolution of customer issues.
- Contributed to multiple projects and initiatives, showcasing flexibility and fostering collaboration within the team.
Office Manager - Sales
Young Threads
New York, NY
10.2011 - 06.2017
- Managed and maintained accurate customer information, style details, and orders in various systems for enhanced efficiency.
- Streamlined order processing through close collaboration with warehouse operations, resulting in timely deliveries and improved customer satisfaction.
- Updated purchase orders and optimized supply chain operations through inventory management on vendor portals.
- Managed appointment scheduling and shipment routing to ensure streamlined logistics and surpass customer satisfaction standards.
- Participated in trade shows to showcase the company's products, build networks with small business owners, and enhance brand visibility.
- Served as a Sales Coordinator and in-house customer representative to manage inquiries, orders processing, and prompt issue resolution.
- Maximized efficiency by leveraging the Bluecherry Infinity ERP system for seamless stock processing, order fulfillment, sales monitoring, and handling of customer returns.
- Aided in strategic decision-making by generating detailed monthly reports on inventory, production, accounts receivable, and commissions.
- Conducted training sessions to enhance operational effectiveness by educating employees on systems and company procedures.
- Managed online marketing campaigns to promote products and engage customers.
- Maintained accurate and prompt processing of credit card charges and customer invoices.
- Collaborated with software programmers to identify and resolve system issues, ensuring seamless operations.
Warehouse Manager
Andrew Morgan Collection
New York, NY
07.2008 - 09.2010
- Contributed to the promotion of company products and services through assistance in photo shoots and participation in trade shows.
- Managed packaging and shipping processes for timely delivery of products, meeting sales standards.
- Processed stock, orders, sales, and customer returns with QuickBooks for precise record-keeping.
- Produced monthly inventory reports to track stock levels and identify trends for strategic planning.
- Ensured accurate meeting of customer specifications by maintaining effective communication with manufacturers and purchasers.
- Identified potential logistical errors and recommended process improvements, enhancing efficiency and reducing costs.
- Scheduled appointments and coordinated shipments for retail stores and hotels, ensuring timely delivery.
- Facilitated smooth operations and prompt issue resolution by acting as a central liaison between Sales Coordinator, vendors, and customers.
- Monitored expenses and optimized logistics by maintaining detailed logs of packing lists, tracking information, and shipping costs.
Education
Certification in Excel -
Gatlin Online Microsoft Excel Certification Training
New York, New York02.2024
Skills
- Clear and effective communication
- Customer service
- Managing diverse customer issues
- Strategic thinking
- Service delivery enhancement
- Process optimization
- Microsoft Office suite
- Blue Cherry software
- Troubleshooting
- Issue resolution
- Data management
- Data analysis
- Organization
- Attention to detail
- Interpersonal skills
- Team collaboration
- Independent work
- Problem-solving
- Analytical capabilities
- Comprehensive solutions
- Insights
- Quick learner
- Grasping new concepts
- Rapid technology adoption
- Client Support
- Client Relations
- Order Processing
- Customer Support
- Customer Account Management
Additional
- Comprehensive training in Excel - covering advanced functions, data analysis, and reporting.
- Proficient in creating spreadsheets, charts, and graphs to analyze data and streamline processes.
- Applied Excel skills to improve efficiency and accuracy.
Timeline
Client Services Specialist
Jack Schwartz Shoes Inc.
05.2017 - Current
Office Manager - Sales
Young Threads
10.2011 - 06.2017
Warehouse Manager
Andrew Morgan Collection
07.2008 - 09.2010
Certification in Excel -
Gatlin Online Microsoft Excel Certification Training
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