Joshua Campbell

Summary

I am a detail-oriented individual experienced with diagnosing and resolving hardware and software issues. I utilizes effective communication to explain technical solutions to users. I have knowledge of helpdesk management and customer support processes, ensuring efficient and satisfactory problem resolution.

Work History

Helpdesk/Service Assistant

Montclair State University NJ

Provided first-line technical support for students and staff, resolving issues related to email, software, and hardware.
Maintained and updated student information systems, ensuring data accuracy.
Assisted with troubleshooting login/access problems and improving IT workflows.
Facilitated communication between departments to resolve service requests promptly.
Acted as a technical resource for helpdesk and assisted with answering technical questions.

Assistant Manager

Essex Fells Country Club

Supervised IT equipment and system setups for club operations.
Implemented new data tracking methods to improve inventory management and event planning.
Assisted staff on using club software for scheduling and operational tasks, enhancing overall efficiency.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

B.S - Computer Science

Montclair State University

Montclair, NJ

Skills

Hard: Microsoft Office Suite (Project, Word, Excel, Access, PowerPoint), Coding, Java Script, Python, C
Soft: Effective Communication, Customer Service, Quality Assurance, Teamwork, Problem Solving
Analytical, Cross Functional Collaboration, Self-Starter, Software Development
Ticketing Systems, Remote Desktop

Programming
Algorithms
Debugging