Summary
Work History
Education
Skills
Timeline
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Joshua Campbell

Summary

I am a detail-oriented individual experienced with diagnosing and resolving hardware and software issues. I utilizes effective communication to explain technical solutions to users. I have knowledge of helpdesk management and customer support processes, ensuring efficient and satisfactory problem resolution.

Work History

Helpdesk/Service Assistant

Montclair State University NJ
  • Provided first-line technical support for students and staff, resolving issues related to email, software, and hardware.
  • Maintained and updated student information systems, ensuring data accuracy.
  • Assisted with troubleshooting login/access problems and improving IT workflows.
  • Facilitated communication between departments to resolve service requests promptly.
  • Acted as a technical resource for helpdesk and assisted with answering technical questions.

Assistant Manager

Essex Fells Country Club
  • Supervised IT equipment and system setups for club operations.
  • Implemented new data tracking methods to improve inventory management and event planning.
  • Assisted staff on using club software for scheduling and operational tasks, enhancing overall efficiency.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

B.S - Computer Science

Montclair State University
Montclair, NJ

Skills

  • Hard: Microsoft Office Suite (Project, Word, Excel, Access, PowerPoint), Coding, Java Script, Python, C
  • Soft: Effective Communication, Customer Service, Quality Assurance, Teamwork, Problem Solving
  • Analytical, Cross Functional Collaboration, Self-Starter, Software Development
  • Ticketing Systems, Remote Desktop
  • Programming
  • Algorithms
  • Debugging

Timeline

Helpdesk/Service Assistant

Montclair State University NJ

Assistant Manager

Essex Fells Country Club

B.S - Computer Science

Montclair State University

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Joshua Campbell