Joshua Canchola
North Salt Lake,UT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
District Manager
World Finance
04.2023 - Current
- Supervised 10 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Enforce adherence to policy and underwriting procedures
- Completed written documentation of performance on each office visit
Branch Manager
World Finance
05.2022 - 04.2023
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Examined customer loan applications for loan approvals and denials.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Analyzed business processes to identify cost savings and operational efficiencies.
Assistant Manager
Gold Star Finance
03.2021 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Financial Service Representative/Branch Manager
World Finance
09.2018 - 01.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Examined customer loan applications for loan approvals and denials.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Analyzed business processes to identify cost savings and operational efficiencies.
Cashier
Zalat Pizza
05.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Cashier/Assistant Manager/Store Manager
Family Dollar
07.2013 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Cook/Kitchen Manager
McDonald's
07.2010 - 07.2013
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
Henderson High School
Henderson, TX08.2011
Skills
- Operations Management
- Data Analytics
- Customer Service
- Policies and Procedures
- Leadership Skills
- Team Development
- Goal Setting and Performance Metrics
- Recruiting and Hiring
- Leadership Development
- Performance Monitoring
- Relationship Building
- Problem Solving
Timeline
District Manager
World Finance
04.2023 - Current
Branch Manager
World Finance
05.2022 - 04.2023
Assistant Manager
Gold Star Finance
03.2021 - 02.2022
Financial Service Representative/Branch Manager
World Finance
09.2018 - 01.2021
Cashier
Zalat Pizza
05.2018 - 05.2019
Cashier/Assistant Manager/Store Manager
Family Dollar
07.2013 - 05.2018
Cook/Kitchen Manager
McDonald's
07.2010 - 07.2013
High School Diploma -
Henderson High School
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