Joshua Cantley
Little Hocking,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Disabled Veteran Caregiver
Self-employeed
02.2012 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Revamped organization processes by auditing client checks and cash receipts.
- Organized budget documentation and used my experience in insurance to help get clients money back
Article Writer
Dawg Pound Dailey
12.2023 - 08.2024
- Organized material to research and complete writing tasks.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Brainstormed with Editorial department to determine new topics and stories.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Provided editorial guidance to facilitate delivery of top-quality content.
- Selected high-quality photos and videos to complement written copy.
Front Desk Associate
Microtel Inn & Suites By Wyndham
03.2024 - 06.2024
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Associate of Arts - Business Management
Columbus State Community College
Columbus, OH05-2026
Associate of Arts - Liberal Arts Transfer
Washington State Community College
Marietta, OHMedical Billing & Coding
Washington Country Career Center
Marietta, OHSkills
- Compassionate client care
- Adaptability and flexibility
- Advanced interpersonal skills
- Excellent writing skills
- Critical Thinking
- Understand multiple PC Operating Systems
Certification
Electronic Health Records
Timeline
Front Desk Associate
Microtel Inn & Suites By Wyndham
03.2024 - 06.2024
Article Writer
Dawg Pound Dailey
12.2023 - 08.2024
Disabled Veteran Caregiver
Self-employeed
02.2012 - Current
Associate of Arts - Business Management
Columbus State Community College
Associate of Arts - Liberal Arts Transfer
Washington State Community College
Medical Billing & Coding
Washington Country Career Center
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