Joshua Capps
Saint Augustine
Summary
Service-oriented professional with strong background in managing parts and service operations, ensuring optimal efficiency and customer satisfaction. Proven ability to lead teams, streamline processes, and drive results in dynamic environments. Skilled in inventory management, vendor relations, and technical troubleshooting, with focus on collaboration and adapting to evolving demands. Reliable and goal-focused, consistently delivering high-quality outcomes.
Overview
20
20
years of professional experience
Work History
Service /Service and Parts Manager /Assistant Buyer
Orange Park Auto Mall
08.2005 - 08.2025
- Oversaw daily operations of service and parts department, ensuring efficient workflow and customer satisfaction.
- Developed and implemented inventory management systems to enhance parts availability and reduce delays.
- Trained and mentored staff on best practices for customer service and technical product knowledge.
- Collaborated with sales team to identify opportunities for upselling service packages and parts.
- Managed vendor relationships to ensure timely supply of quality parts at competitive prices.
- Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
Education
High School Diploma -
Nease
Saint Augustine, FL01-1998
Skills
- Parts ordering
- Operational efficiency
- Labor management
- Health and safety compliance
- Service scheduling
- Facility maintenance
- Ordering parts
- Customer service
- Inventory management
- Vendor relations
- Positive attitude
- Computer skills
Timeline
Service /Service and Parts Manager /Assistant Buyer
Orange Park Auto Mall
08.2005 - 08.2025
High School Diploma -
Nease