Joshua Cardenas
Miami,FL
Summary
Legal Case Manager with extensive experience in managing high-volume caseloads, ensuring compliance and timely resolutions. Proficient in coordinating with attorneys, clients and while maintaining meticulous case documentation. Demonstrated ability to resolve issues efficiently while adhering to legal and ethical standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Lemon Law Group Partners PLC
01.2025 - 11.2025
- Managed a high-volume client portfolio by clearly explaining the claims process, setting expectations, and providing ongoing support and guidance.
- Conducted daily phone communications to deliver case updates, address client concerns and ensure transparency throughout the claims.
- Negotiated settlements with manufacturers and coordinated the claim closing process, ensuring timely and favorable resolutions.
- Collaborated with legal counsel to review case statuses and strategies during weekly meetings, ensuring alignment and progress on all active claims.
Complaints Department
Your Insurance Attorney
01.2024 - 01.2025
- Handled incoming complaints by efficiently addressing the right information on the claim. I would address this by reaching out to the attorney involved and discussing the matter directly with the plaintiff.
- Maintained detailed records of each complaint, investigation process, and final resolution.
- Work to resolve complaints promptly and equitably, seeking solutions that address the concerns of all parties while maintaining adherence to legal and ethical standards.
Legal Assistant
Alex Hanna Law
Miami
07.2023 - 12.2023
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Improved client satisfaction by efficiently addressing concerns or grievances promptly. Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Auto Salesman
Cardenas Auto Sales Inc.
Miami
05.2017 - 06.2019
- Closed sales by overcoming objections, asking for sales, negotiating prices, and completing purchase contracts.
- Negotiated purchase prices and explained sales, warranty, and optional products. Followed up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
- Listened to customer needs and desires to identify and recommend optimal products. Engaged in friendly conversations with customers to better uncover individual needs. Managed efficient cash register operations.
Education
Bachelor of Science - Interdisciplinary Social Science
Florida State University
Tallahassee, FLSkills
- Software proficiency
- Legal evaluation
- Case file management
- CRM strategies
- Document control
- Claims evaluation
- Process optimization
- Time management
- Critical analysis
- Effective communication
- Team collaboration
- Legal analysis
- Negotiation skills
- Document management
- Legal writing
- Data visualization methods
- Project management
- Negotiation techniques
- Reliability
- Data analysis
- Claims processing
- Negotiation skills
- Microsoft Office proficiency
- Case handling
- Client interaction
- Document preparation
- Document formatting
- Legal assistance
- Case management
- Proficient in MS office
- Legal research
- Client communication
- Document drafting
- Proofreading
- Document filing
- Court filing
- Legal research skills
- Documenting
- Customer service
Certification
- Business Specialist - General Business
Languages
English
Native/ Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager
Lemon Law Group Partners PLC
01.2025 - 11.2025
Complaints Department
Your Insurance Attorney
01.2024 - 01.2025
Legal Assistant
Alex Hanna Law
07.2023 - 12.2023
Auto Salesman
Cardenas Auto Sales Inc.
05.2017 - 06.2019
Bachelor of Science - Interdisciplinary Social Science
Florida State University