Angela Brown
Las Vegas,United States
Summary
Motivated Manager brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of practices and market conditions.
Overview
10
10
years of professional experience
Work History
House Manager
Beehive Homes of Henderson Memory Care
02.2022 - Current
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals
- Delegated work to staff, setting priorities and goals
- Recruited and trained new employees to meet job requirements
- Coordinated work schedules and distributed tasks to [Number] employees in [Type] department
- Led staff meetings for team of [Number] to communicate directives
- Onboarded new employees in time reporting and payroll systems
- Processed employee rehires, transfers, terminations and withholdings
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets
- Worked closely with human resources (HR) to safeguard confidential employee data
- Researched and resolved employee payroll questions and issues via email, phone and in person
- Responded to employee inquiries regarding payroll and timekeeping
- Managed schedules of team of 10 personnel to keep shifts properly staffed
- Gathered employee and staff data to develop monthly work schedules
- Entered Dr orders
- Performed monthly med cart audits
House Manager
Flat Rock Community Center
06.2020 - 05.2021
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Provided gentle assistance in areas of hygiene and feeding to residents at Flat Rock
- Delegated work to staff, setting priorities and goals
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Coordinated work of 6 employees by offering clear direction and motivational leadership
- Oversaw workforce schedules and allocated resources in order to achieve project goals
Manager
Circle K Corp
12.2014 - 03.2017
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Developed lucrative marketing plans to maximize profits
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Entered time and attendance logs in preparation for payroll
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records
- Minimized staff turnover through appropriate selection, orientation and training
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Maintained adequate staffing to meet objectives within budget
- Daily bank deposits
- Inventory
Education
High School Diploma -
Mapleton High School
Ashland, OH06.1989
Skills
- Activity Supervision
- Verbal and Written Communication
- Teamwork and Collaboration
- Employee Development
- Team Leadership
- Performance Tracking and Evaluation
- Budget Management
- Hiring and Training
- Team Building
- Performance Evaluations
- Administration and Reporting
- Managing Operations and Efficiency
- Staff Training
- Complex Problem Solving
- Technical Proficiency
- Goal Setting
- Documentation and Reporting
- Work Planning and Prioritization
- Problem Resolution
- Onboarding and Orientation
- Employee Coaching and Motivation
- Employee Scheduling
- MS Office
- Negotiation and Conflict Resolution
- Customer Service
- Computer Skills
- Inter-Department Collaboration
Timeline
House Manager
Beehive Homes of Henderson Memory Care
02.2022 - Current
House Manager
Flat Rock Community Center
06.2020 - 05.2021
Manager
Circle K Corp
12.2014 - 03.2017
High School Diploma -
Mapleton High School
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