Joshua Casey
Texas Department Of Criminal Justice
Sierra Vista,AZ
16
years of professional experience
Dynamic Professional with a proven track record in team leadership, conflict resolution, and staff development. Demonstrated success in mentoring junior officers, enhancing team performance, and implementing effective security measures.
Work History
Correctional Officer
4 Years 3 Months- Mentored junior officers, fostering skill development and enhancing team performance.
- Conducted regular inspections of facilities, identifying security vulnerabilities and implementing corrective measures.
- Responded to incidents promptly, utilizing de-escalation techniques to manage conflicts effectively.
- Trained new officers on facility procedures, policies, and effective inmate management strategies.
Technician
1 Year 2 Months- Collaborated with team members to streamline workflow processes for improved service delivery.
- Conducted thorough inspections of tires for wear and damage to maintain safety standards.
- Operated tire-changing equipment efficiently to ensure timely service delivery.
General Manager in Training
11 Months- Assisted in training staff on operational procedures and customer service standards.
- Monitored inventory levels and coordinated with suppliers to ensure timely stock replenishment.
- Implemented quality control measures to enhance food safety and service efficiency.
- Participated in daily briefings to align team goals with operational objectives.
- Supported management in developing promotional strategies to increase customer engagement.
- Adapted quickly to fast-paced environments, maintaining composure during peak hours.
Driver
2 Years 6 Months- Delivered pizzas efficiently, ensuring timely arrival to enhance customer satisfaction.
- Managed cash transactions accurately, maintaining precise records and balancing cash drawers.
- Trained new drivers on delivery protocols and local navigation routes to improve performance.
- Optimized delivery routes using GPS technology to enhance efficiency and reduce fuel costs.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Collaborated with kitchen staff to ensure accurate order fulfillment and quality control standards.
Carhop Server
3 Years 5 Months- Delivered high-quality food and beverages to customers in a fast-paced environment.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Trained new team members on operational procedures and customer service standards.
- Implemented suggestions for improving service efficiency, reducing wait times for customers.
- Monitored inventory levels, assisting in stock replenishment to avoid shortages during peak hours.
Call Center Representative
4 Years 2 Months- Resolved customer inquiries efficiently, improving overall satisfaction rates.
- Conducted training sessions for new hires, fostering a knowledgeable workforce.
- Analyzed customer feedback to identify trends and improve service offerings.
- Implemented process improvements that streamlined call handling procedures, reducing average handle time.
Education
No Degree - Computer Engineering
No Degree - Computer Engineering
CompTia - Ethical Hacking
Skills
First aid training
Work well under pressure
De-escalation techniques
Conflict resolution skills
Staff training and development
Teamwork
Multitasking
Excellent communication
Organizational skills
Team leadership
Timeline
Correctional Officer
Texas Department Of Criminal Justice
03.2022 - 06.2026Read More
Technician
Discount Tire
01.2021 - 03.2022Read More
General Manager in Training
Buffalo Wild Wings
02.2020 - 01.2021Read More
Driver
Domino's Pizza
08.2017 - 02.2020Read More
Carhop Server
Sonic
03.2014 - 08.2017Read More
Call Center Representative
Empereon
01.2010 - 03.2014Read More
Houston Community College
No Degree from Computer Engineering
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Prairie View A&M University
No Degree from Computer Engineering
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My Computer Careers
CompTia from Ethical Hacking
Read More