Joshua Casiple
Phoenix,AZ
Summary
Enthusiastic and hard-working server with experience in high volume dining operations. Outgoing professional bringing enthusiasm, dedication, and exceptional team work abilities.
Overview
7
7
years of professional experience
Work History
Busser/Food Runner
Desert Mountain County Club
09.2017 - 05.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Assisted servers in providing efficient service for improved guest experiences.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Answered customer questions about food and beverage items and assisted with menu selections.
Server
Begging Burro Mexican Bistro
05.2019 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Buglin Bull Restaurant and Sports bar
06.2019 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Food Delivery Driver
Uber Eats
03.2022 - 07.2022
- Picking-up food at restaurants and deliver to customers
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Amazon Fulfillment Center
10.2020 - 03.2022
- Picking or look for the specific items of customers orders
- Totes thing or refilling containers for pickers
- Packing/packaging single or multi-items
- Counting all the items inside the bin of assigned area
- Stowing or refilling items for the bins
Server
Sheraton Phoenix Downtown
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
High School Diploma -
St. Joseph Academy (SJA) of Saravia Inc.
03.2012
Bachelor of Science - Hospitality Management
La Consolacion College - Bacolod
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- High-volume dining
- Service prioritization
Accomplishments
- 5th pl. In Flair tending (bartending) competition at College
- Peak Performer 2018
Birthday
05/05/1996
Jobintention
Server
Personal Information
Gender: Male
Hobbies and Interests
Playing Volleyball
Timeline
Server
Sheraton Phoenix Downtown
07.2022 - Current
Food Delivery Driver
Uber Eats
03.2022 - 07.2022
Amazon Fulfillment Center
10.2020 - 03.2022
Server
Buglin Bull Restaurant and Sports bar
06.2019 - 08.2019
Server
Begging Burro Mexican Bistro
05.2019 - 09.2019
Busser/Food Runner
Desert Mountain County Club
09.2017 - 05.2022
High School Diploma -
St. Joseph Academy (SJA) of Saravia Inc.
Bachelor of Science - Hospitality Management
La Consolacion College - Bacolod
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