- Virtual Reality
- Electronics and Circuit Building
- Video Gaming
- Artificial Intelligence (AI) and Machine Learning
- Music
- Graphic Design
- Crafting and DIY Projects
- I like working with my hands and fixing things
- DIY and Home Improvement
- Auto Repair/Restoration
- Camping
Joshua Castellanos
San Antonio,TX
Summary
Hardware Customer Service Specialist with solid experience delivering exceptional customer support and technical assistance. Skilled in troubleshooting, product knowledge, and effective communication. Strong focus on teamwork, adaptability, and achieving results. Known for reliability, problem-solving skills, and customer-centric approach. Experienced with resolving technical issues and providing product support in hardware environment. Utilizes strong communication skills and technical knowledge to assist customers effectively. Track record of building positive customer relationships and ensuring satisfaction through efficient problem-solving. Experienced with strategic planning, team leadership, and operational efficiency. Utilizes comprehensive knowledge of resource management to streamline processes. Track record of enhancing team performance and achieving business objectives. Professional manager with strong focus on team collaboration and achieving results. Proven expertise in strategic planning, performance optimization, and team leadership. Valued for reliability, adaptability, and effective communication. Prepared to drive organizational success and foster productive work environment.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Hardware Customer Service Associate
Ace Hardware
01.2023 - Current
- Assisted customers in selecting appropriate hardware based on their specific needs and requirements.
- Contributed ideas during team meetings for process improvements, resulting in increased efficiency within the department.
- Addressed customer concerns with empathy, leading to higher levels of satisfaction and trust in our services.
- Increased repeat business with excellent communication skills and attentive customer service.
- Established rapport with clients by actively listening to their needs, providing tailored solutions that met their goals.
- Organized training sessions for new hires, effectively speeding up the onboarding process and improving overall team performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
Key Manager
Ez's Brick Oven&grill
06.2020 - 08.2022
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Oversaw employee recruitment efforts, attracting top talent to join the organization''s team of professionals.
- Trained newly hired sales team in upselling techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Counter Person
Ez's Brick Oven&grill
06.2014 - 06.2020
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
- Trained new employees in counter operations, improving overall staff performance and productivity.
Political Surveyor
Datameer
- Managed time effectively during fieldwork, maximizing daily outreach efforts to meet or exceed project objectives consistently.
- Kept abreast with current political events and trends, ensuring relevant and up-to-date knowledge when conducting surveys or discussing findings with stakeholders.
- Enhanced voter understanding by conducting thorough political surveys and providing accurate information.
- Obtained updated contact information from all subjects and verified data for accuracy.
Busser
Bill Millers
10.2013 - 06.2014
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
Education
High School Diploma -
San Antonio College
San Antonio, TXNo Degree - Business Classes, Computer Graphics Classes
Northwest Vista College
San Antonio, TXSkills
- Ethics and confidentiality
- Data Collection
- Quick-learning
- Customer Service
- Problem-Solving
- Attention to Detail
- Reliability
- Computer Skills
- Creative Thinking
- Customer Engagement
- Continuous Improvement
Interests
Accomplishments
- Supervised team of 8-10 staff members.
- Resolved product issue through consumer testing.
Certification
- Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
- Food Handler Certification - State or Local Health Departments.
Timeline
Hardware Customer Service Associate
Ace Hardware
01.2023 - Current
Key Manager
Ez's Brick Oven&grill
06.2020 - 08.2022
Counter Person
Ez's Brick Oven&grill
06.2014 - 06.2020
Busser
Bill Millers
10.2013 - 06.2014
Political Surveyor
Datameer
High School Diploma -
San Antonio College
No Degree - Business Classes, Computer Graphics Classes
Northwest Vista College