Joshua Castillo
Point University Golf Club
West Point,GA
2
Languages
7
years of professional experience
Dedicated student worker with a proven track record in customer service and event coordination. Skilled in teamwork, attention to detail, and problem-solving. Committed to enhancing guest experiences and ensuring smooth operations.
Work History
Student Worker
2 Years 11 Months- Assisted in daily operations of golf club, ensuring smooth workflow and guest satisfaction.
- Maintained cleanliness and organization of clubhouse, enhancing overall guest experience.
- Supported event setup and breakdown for tournaments, contributing to successful functions.
- Operated golf carts and equipment safely, adhering to operational guidelines and safety protocols.
- Collaborated with team members to improve service efficiency during peak hours.
- Monitored inventory levels of supplies, facilitating timely restocking for club operations.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting customers with inquiries and concerns.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Upheld campus safety standards through regular participation in training sessions and serving as an informed resource for fellow student workers.
Event Server
3 Years 3 Months- Provided exceptional service during high-volume events, ensuring guest satisfaction and seamless operations.
- Trained new staff on service protocols and event setup procedures, fostering teamwork and efficiency.
- Coordinated dining arrangements for diverse events, adapting to varying client needs and preferences.
- Oversaw food and beverage presentation, maintaining high standards of quality and adherence to safety guidelines.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Ensured proper sanitation practices were followed throughout event spaces before, during, and after events.
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
Education
High School Diploma
Bachelor of Science - Exercise Science
Skills
Fast learner
Teamwork and collaboration
Problem-solving
Friendly and professional
Organized and efficient
Attention to detail
Leadership qualities
Customer service
Work Planning and Prioritization
Bilingual in English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Student Worker
Point University Golf Club
09.2023 - CurrentRead More
Event Server
Royal Vista Golf Club
04.2019 - 07.2022Read More
Point University
Bachelor of Science from Exercise Science
Read More
La Habra High School
High School Diploma
Read More