Microstoft/Outlook
Joshua Causby- Ellison
Customer Service & Metaphysician
Cincinnati,OH
Summary
Having 7 years of customer service experience as well as 4 yrs of kitchen (front and back of house), 2 yrs of management, 2 yrs of Warehouse and 3 years Custodial experience allows me to be an exceptionally adaptable person through oratory and physical means. With me on your team you will have an honest , forthright yet empathetic communicator able to deliver physical and mental demands for your duties, tasks and other relations. These assets I wish to share with you and your business. Feel free to call me or text me providing your name and business. If I do not answer please leave a voicemail and I will return your call in a timely manner.
Thank you for your time.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Janitor/Maintenance
Arrange2Rearange
06.2022 - 01.2024
- Maintained cleanliness and organization of bathrooms, ensuring a well-stocked and hygienic environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Supported energy conservation efforts by turning off lights in unused spaces and monitoring heating/cooling systems for efficiency improvements.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Completed seasonal maintenance tasks such as leaf removal in the fall and snow removal in the winter months.
Package Handler
FedEx
07.2023 - 10.2023
- Continually honed skills in operating various equipment such as leverages, lifting belts, and utilizing the power in team lifting with fellow colleagues to optimize workflow and enhance efficiency.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly.
- Collaborated closely with supervisors, providing valuable input on process improvements for more streamlined package handling.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Picker/Packer
Dollar General
06.2022 - 08.2022
- Efficiently picked and packed items into totes, ensuring accuracy and meeting weight requirements.
- Streamlined order processing time by accurately utilizing warehouse management software to update inventory records.
- Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.
- Demonstrated adaptability in adjusting to fluctuating workload demands while maintaining consistent attention to detail throughout each task performed.
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Customer Service Coordinator
Total Quality Logistics (TQL)
01.2021 - 05.2022
- Displayed exceptional attention to detail in providing top-notch customer service, ensuring smooth load operations.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Worked closely with fellow sales representatives on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Customer Service Representative
Lowes
01.2020 - 12.2020
- Offered exceptional customer support by assisting with returns and order inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Dishwasher/Food Expeditor
Maize Arepas and Bar
06.2019 - 10.2019
- Maintained high standards in dish presentation within a fast-paced restaurant environment.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Upheld high-quality customer service standards by maintaining awareness of diner allergies or dietary restrictions when handling specific dishware or utensils.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
Package Handler/ Truck Loader
Amazon
11.2018 - 05.2019
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Proactively identified potential errors before they became an issue, promptly reporting them to management for timely resolution.
- Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.
Kitchen Manager
Pokehut
11.2017 - 01.2019
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
Host
Kruegers Tavern
04.2017 - 10.2017
- Warmly welcomed and seated guests with courtesy.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Sales Associate/ Assistant Manager
Dillard's, Inc.
11.2016 - 07.2017
- Collaborated with visuals and men's floor manager, assisting with daily tasks such as floor transitions, paperwork organization, and maintenance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Janitor
Professional Maintenance
05.2016 - 04.2017
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Supported energy conservation efforts by turning off lights in unused spaces and monitoring heating/cooling systems for efficiency improvements.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Panera Bread Associate Trainer
Panera Bread
07.2015 - 10.2016
- Increased employee productivity by conducting targeted skill development workshops.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring relevance of training content.
- Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
- Evaluated trainee performance and provided constructive feedback to support continuous improvement efforts.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High school or equivalent -
Riverview East Academy
3555 Kellogg Ave, Cincinnati, OH 45226 08.2011 - 05.2015
Skills
Visual Merchandising
Commercial Cleaning
Multitasking
Consultative Sales
Account updating
Material Handling
Data Management
Driver Scheduling
Restaurant Management
Heavy lifting
Employee Development
Food handling
Shipping and receiving
Loading and unloading
Certification
CPR, 02/01/17
Personal Information
Willing To Relocate: Anywhere
Software
Google Docs
Interests
Becoming a skilled Metaphysician in multiple Esoteric and Exoteric Sciences
Hobbies
- Concept Artist
Creating and Designing Characters and other concept layouts for developing stories and other miscellaneous work.
- Author
Developing and writing stories for both children and adults.
- Astrologer
Studying various celestial bodies to help others in their lifes journey and development.
- Numerology
Studying numbers allows us to get a deeper look into our universe. Helping us uncover secrets that can help us in our evolution.
- Etymology
Studying the origin of words allows us to properly use them in a more efficient and clear manner.
- Gematria
Assigning Numbers to Words is a practice use by scholars for thousands of years, and helps us get in sync with the rhythms of our world.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The words you use are the worlds you live in
Richard Ford
Timeline
Package Handler
FedEx
07.2023 - 10.2023
Janitor/Maintenance
Arrange2Rearange
06.2022 - 01.2024
Picker/Packer
Dollar General
06.2022 - 08.2022
Customer Service Coordinator
Total Quality Logistics (TQL)
01.2021 - 05.2022
Customer Service Representative
Lowes
01.2020 - 12.2020
Dishwasher/Food Expeditor
Maize Arepas and Bar
06.2019 - 10.2019
Package Handler/ Truck Loader
Amazon
11.2018 - 05.2019
Kitchen Manager
Pokehut
11.2017 - 01.2019
Host
Kruegers Tavern
04.2017 - 10.2017
Sales Associate/ Assistant Manager
Dillard's, Inc.
11.2016 - 07.2017
Janitor
Professional Maintenance
05.2016 - 04.2017
Panera Bread Associate Trainer
Panera Bread
07.2015 - 10.2016
High school or equivalent -
Riverview East Academy
08.2011 - 05.2015