Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Centeno

Joshua Centeno

Pine Bush

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

29
29
years of professional experience

Work History

Owner

infinitive Entertainment
Kissimmee
07.2015 - 06.2024
  • Managed daily operations of business, including hiring and training staff.
  • Organized events such as trade shows and conferences.
  • Developed policies and procedures for the organization.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Team Supervisor

Citibank
Tampa
07.2002 - 06.2015
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Provided training and support to new employees to ensure they understand their job responsibilities.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Developed and implemented policies to improve team performance.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Conducted weekly meetings to discuss progress on assigned tasks and identify areas for improvement.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Implemented strategies for improving efficiency within the workplace environment.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Held performance evaluation meetings to discuss key performance indicators and address areas needing improvement.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Implemented strategic plans to enhance team performance and productivity.

Office Manager

Premier Entertainment Disc Jockey Service
East Rutherford
06.1995 - 08.2002
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Assigned work and monitored performance of project personnel.

Education

High School Diploma -

Elmwood Park High School
Elmwood Park, NJ
06-1995

Skills

  • Staff management
  • Event coordination
  • Policy development
  • Customer engagement
  • Operational standards
  • Team leadership
  • Performance evaluation
  • Strategic planning
  • Quality assurance
  • Employee training
  • Team building
  • Problem solving
  • Effective communication
  • Customer relations
  • Staff hiring
  • Client service
  • Relationship building
  • Marketing tactics
  • Negotiation

Timeline

Owner

infinitive Entertainment
07.2015 - 06.2024

Team Supervisor

Citibank
07.2002 - 06.2015

Office Manager

Premier Entertainment Disc Jockey Service
06.1995 - 08.2002

High School Diploma -

Elmwood Park High School

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Joshua Centeno