Dedicated and meticulous Unmanned Aerial Systems Student looking to offer service to a team and hone my aviation skills. Proficient at enhancing customer experiences, managing teams and projects
Overview
14
14
years of professional experience
Work History
Gaming Technician
Miami Valley Gaming
Lebanon, OH
11.2017 - 01.2021
Troubleshoot 2000 machines and other gaming components accurately and repaired quickly to maintain functionality efficiency
Coordinated projects for floor renovations, game modifications, and upgrades, all within budget and on schedule
Resolved customer disputes involving electronic gaming machines, reducing the backlog of unresolved disputes and contributing to a increase in revenue
Completed job reports and logs immediately following service calls.
Performed preventative maintenance on slot machines to ensure optimal performance and minimize down time, leading to saving revenue for the company
Shift Lead Manager/Key Holder
Range USA
Dayton, OH
07.2016 - 11.2017
Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
Managed all visual standards in the store, including merchandise display and presentation, signage, lighting, and general maintenance. In a short period of time, implemented new visual standards that led to an increase in sales of 10%.
Managed inventory and documentation for XX store locations to ensure the accuracy of inventory and reporting (reduced errors by 20%)
Managed deposits of up to $10,000 per day, responsible for taking high dollar deposits to the bank without error
Ensured OSHA and EPA compliance is followed and adhered to in relation to state and local mandates including compliance with lead safety and other applicable compliance requirements
Ensure ATF compliance and all internal policies regarding the selling and handling of firearms are strictly adhered to always (zero violations)
Team Leader
US Army
Fayetteville, NC
07.2007 - 03.2015
Supervised a Team of 4-5 persons was responsible for their physical, mental well-being and evaluation and handled discipline and corrective action with subordinates
Secured and maintained control of over $250,000 worth of sensitive equipment for over a year without any losses (no loss incidents), exceeding all expectation
Designed and delivered training to new team members, creating a cohesive team and enhancing cross-functional collaboration and communication
Time management directing and employment of personnel to get everyday task done on time and to standard such as weapon training, battle drills, implement equipment , reducing the time required to perform task