Overview
Work History
Education
Skills
Timeline
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Joshua Cho

Duluth,GA

Overview

13
13
years of professional experience

Work History

Operations and Contracts Coordinator

American Deli International Inc.
09.2023 - 07.2024
  • Acted as the primary liaison between corporate and over 200 franchisees, providing proactive, strategic support that ensured alignment with brand standards and operational success.
  • Led the end-to-end application, renewal, and transfer processes, meticulously reviewing documents with the legal team to ensure accuracy, compliance, and streamlined operations.
  • Regularly updated and reviewed franchisee documentation, maintaining alignment with evolving corporate policies and industry standards.
  • Conducted franchisee training sessions (both in-class and on-site) that covered brand standards, operational excellence, and health and safety compliance.
  • Performed routine restaurant inspections to verify adherence to food safety standards, driving quality and consistency across all franchise locations.
  • Collaborated with the Purchasing team to facilitate new menu testing and rollouts, ensuring efficient implementation of product updates throughout the franchise network.

Logistics Administrator

Florida Rock & Tank Lines
10.2016 - 03.2020
  • Managed driver scheduling, fuel usage, and routing to ensure timely, efficient deliveries aligned with customer requirements, adjusting loads and schedules independently as needed.
  • Supervised drivers to maintain compliance with Federal, State, and company safety policies, including assessing fitness for duty and addressing safety concerns during loading, unloading, and transport.
  • Coordinated terminal operations by processing customer orders, creating schedules for local and long-distance routes, and providing support for complex delivery locations.
  • Resolved customer and driver complaints, enforced company policies, and recommended disciplinary actions, fostering a safe and compliant work environment.
  • Monitored critical error reports, collaborated with terminal management on performance reviews, and actively contributed to monthly safety meetings, including presenting on safety topics.

Assistant Logistics Manager

Premiere Apparel
06.2014 - 09.2016
  • Coordinated inbound and outbound shipments to meet daily delivery requirements, overseeing the shipping and receiving of wholesale clothing products.
  • Monitored logistics performance to identify improvement opportunities, enhancing overall efficiency.
  • Improved inventory accuracy by developing and implementing advanced control systems.
  • Negotiated transportation and logistics contracts, successfully reducing shipping costs.

Legal Intern

KIM LAW LLC
01.2014 - 05.2014
  • Managed over 70 cases while building and maintaining strong relationships with clients and insurance adjusters.
  • Prepared demand letters and negotiated settlements with insurance adjusters to achieve favorable outcomes.
  • Coordinated with medical providers and lien holders to effectively reduce special damages.

Online Sales Manager

Ginza Boutique
10.2012 - 12.2013
  • Analyzed online sales data to develop actionable plans for enhancing margins, revenue, and operational processes, while diagnosing and resolving technical challenges to streamline the online ordering process.
  • Managed client relationships to successfully fulfill local and international wholesale orders, effectively communicating with PayPal and customers regarding claims to ensure timely resolutions.
  • Maintained accurate records of over 300 unique styles of snapbacks and watches in a comprehensive spreadsheet.

Logistics Intern

Kia Motors Corporation
06.2011 - 08.2011
  • Coordinated receiving schedules and deliveries with transportation and various departments for seamless operations.
  • Scheduled loading and unloading appointments with vendors, optimizing logistics efficiency.
  • Ensured all necessary documentation was obtained and customer invoicing requirements were met accurately.
  • Monitored quality and reported defects in cockpit modules and front and rear chassis modules to ensure compliance with standards.

Education

Bachelor of Arts - History

Georgia State University
Atlanta, GA
05-2014

Skills

    Computer Skills: Proficient in Microsoft Excel and PowerPoint, Transportation Management Solutions Suite

    Language Skills: Proficient in Korean

Timeline

Operations and Contracts Coordinator

American Deli International Inc.
09.2023 - 07.2024

Logistics Administrator

Florida Rock & Tank Lines
10.2016 - 03.2020

Assistant Logistics Manager

Premiere Apparel
06.2014 - 09.2016

Legal Intern

KIM LAW LLC
01.2014 - 05.2014

Online Sales Manager

Ginza Boutique
10.2012 - 12.2013

Logistics Intern

Kia Motors Corporation
06.2011 - 08.2011

Bachelor of Arts - History

Georgia State University

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Joshua Cho