Joshua Christel

Dynamic and results-oriented professional with multiple years of experience in supervising and working with patients, contractors and coworkers alike. Proven track record in driving business growth, optimizing operations, and delivering high-impact projects on time and within budget. Adept at strategic planning, team leadership, and stakeholder management. Possesses strong analytical, problem-solving, and communication skills, with a commitment to continuous improvement and innovation. Recognized for the ability to work collaboratively in fast-paced environments while maintaining a focus on quality and efficiency. 7 years of experience in team leadership and customer service. Adept at project management, conflict resolution, and problem-solving, consistently improving operational efficiency and reducing unresolved issues. Committed to continuous improvement, seeking to advance in the nursing profession and contribute to organizational success

• Led a team to enhance call center efficiency, improving customer satisfaction and reducing wait times.
• Trained and mentored new hires, resulting in a more cohesive and skilled team.
• Implemented new protocols to handle escalations, decreasing unresolved issues.
• Analyzed call metrics to identify trends and optimize resource allocation.
• Collaborated with IT to integrate new software, streamlining operations and boosting productivity.
• Supervised janitorial staff, ensuring cleanliness and safety standards were consistently met.
• Implemented efficient cleaning schedules, resulting in improved facility upkeep and reduced complaints.
• Trained new staff on best practices, enhancing team performance and cohesion.
• Conducted regular inspections to maintain high hygiene standards, leading to positive feedback from clients.
• Supported development team in coding, testing, and debugging, ensuring smooth project execution.
• Gained hands-on web development experience, enhancing technical skills and team collaboration.
• Assisted in creating technical documentation, improving project transparency and communication.
• Deans list for High gpa at chabot college

• Administer patient care, monitor vital signs, and manage medication administration for improved health outcomes.
• Collaborate with healthcare teams to develop and implement patient care plans, ensuring comprehensive treatment.
• Educate patients and families on health management, resulting in better patient compliance and satisfaction.
• Conduct routine patient assessments, identifying and addressing health issues promptly to prevent complications.

Cpr certification

expired December 2024