Joshua Chun
Kaneohe
Summary
Highly skilled in customer service, with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences, and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. I also am very reliable and dependable. I am a team worker and I can work with others well. With creativity, empathy, well mannered I can deal with any situations. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
Work History
Server
Yakiniku Chodang
Kaneohe
09.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Followed health safety guidelines when preparing and serving food products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Saint Louis High School
Honolulu, HI05-2024
Some College (No Degree) - Business Communication
UH Manoa
Honolulu, HISkills
- Customer service
- Sales strategies
- Menu knowledge
- Point of sale systems
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Exceptional customer service
- Positive guest interactions
- Guest engagement
- Shift management
- Team member support
- Positive and professional
- Cash handling
- Sales techniques
- Food running
- Upselling techniques
- Task prioritization
- Dining customer service
Affiliations
- dirtbiking
- hiking
- stock market
- football
Certification
- drivers licensed
Languages
English
Native/ Bilingual
Timeline
Server
Yakiniku Chodang
09.2024 - Current
High School Diploma -
Saint Louis High School
Some College (No Degree) - Business Communication
UH Manoa
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