Joshua Cibrian
Yuma,USA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Safeway through effective communication and problem-solving skills. Demonstrates patience, empathy, and adaptability, significantly improving customer support experiences. Excelled in team collaboration and time management, ensuring efficient service delivery and fostering strong customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clerk
Albertsons
08.2025 - Current
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Intern
Achieve Human Services
03.2025 - 06.2025
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Performed tests of functionality, security, and performance of different workstations and devices.
Retail Clerk
Safeway
05.2022 - 04.2024
- Enhanced customer satisfaction by providing efficient and friendly service at checkout.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with customers by delivering exceptional service and addressing their needs efficiently.
Customer Support
Afni Call Center
10.2021 - 12.2021
- Delivered high-quality customer support by providing prompt troubleshooting assistance for various technical issues.
- Delivered exceptional customer support by addressing concerns promptly, offering viable solutions tailored to individual needs.
- Provided exceptional customer support by answering queries related to device functionality and usage tips.
- Provided exceptional customer support for web-related issues, resolving concerns quickly and efficiently.
Education
High School Diploma -
Gila Ridge
Yuma, AZ05.2020
Skills
- Patience and Empathy
- Time Management Capabilities
- Adaptability and Resilience
- Team collaboration spirit
- Customer Assistance
- Hospitality and accommodation
- Effective communication abilities
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Honest and Dependable
- Attention to Detail
Certification
- CompTIA A+
Timeline
Clerk
Albertsons
08.2025 - Current
Intern
Achieve Human Services
03.2025 - 06.2025
Retail Clerk
Safeway
05.2022 - 04.2024
Customer Support
Afni Call Center
10.2021 - 12.2021
High School Diploma -
Gila Ridge