Joshua Ciulla
West Chester,OH
Summary
Business Analyst with strong experience delivering technology implementations, system integrations, and cross-functional solutions. Led enterprise initiatives including a full POS migration, inventory and customer data restructuring, and backend configuration to support scalable operations. Translate business needs into clear functional and technical requirements that drive effective system configuration, testing, and go-live execution. Partner closely with stakeholders, vendors, and technical teams to document workflows, align solutions with business objectives, and support successful system adoption and post-implementation optimization. Proven ability to analyze processes, identify improvement opportunities, and deliver technology solutions that improve operational efficiency and measurable business outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Business Analyst
Dubois Bookstore
04.2025 - Current
- Lead end-to-end system implementation activities, including requirements intake, solution configuration, data migration, testing, and go-live support for enterprise platforms.
- Act as the primary point of contact between business users, vendors, and technical teams, coordinating scope, priorities, dependencies, and deliverables throughout implementation cycles.
- Drive POS system implementation across two retail locations, ensuring system configurations align with operational workflows and scalability requirements.
- Execute data migration and validation efforts, restructuring inventory, customer, and transactional data and mapping it accurately to new system architectures.
- Develop and maintain implementation documentation, including functional specifications, configuration guides, workflow diagrams, and deployment checklists.
- Coordinate and support User Acceptance Testing (UAT) by validating configured solutions, managing defect resolution, and confirming go-live readiness.
- Partner with vendors and internal teams to configure systems, manage implementation risks, and resolve issues, minimizing operational disruption during deployments.
- Support post-go-live stabilization and continuous improvements, analyzing system performance, identifying gaps, and recommending enhancements to improve adoption and efficiency.
Support Technician
Rumpke
08.2024 - 08.2025
- Led and supported on-site system implementations, frequently traveling to field locations to deploy new technologies, roll out procedures, and ensure successful adoption.
- Served as a key on-site implementation resource, leading project execution during deployments and acting as the primary point of contact for local stakeholders.
- Supported multiple enterprise and site-level implementations by assisting with requirements intake, documentation standards, and workflow alignment prior to deployment.
- Facilitated on-site stakeholder sessions and working meetings to confirm scope, align expectations, and resolve issues in real time during implementations.
- Produced and maintained implementation and procedural documentation, including workflows, test plans, and step-by-step rollout guides to support consistent delivery.
- Played a hands-on role in acquisition-driven technology implementations, supporting system onboarding, technology transitions, and business continuity at newly acquired sites.
- Led and supported hardware, phone system, and infrastructure implementations, minimizing disruption to daily operations while ensuring successful go-lives.
- Coordinated closely with IT teams and vendors during deployments, managing dependencies, risks, and issue resolution throughout implementation cycles.
- Provided post-implementation stabilization support, performing on-site troubleshooting and configuration adjustments to ensure smooth adoption and system reliability.
Full Stack Developer
Best Nest
04.2022 - 09.2024
- Led end-to-end project and implementation lifecycles for major initiatives, including a website redesign and mobile application deployment, delivering solutions on time and within scope.
- Conducted stakeholder working sessions to confirm requirements, define implementation scope, and establish milestones aligned with business objectives.
- Authored and maintained implementation documentation, including functional specifications, user stories, process documentation, and deployment plans to support consistent delivery.
- Collaborated with operations and warehouse teams to align system configurations with inventory management and product distribution workflows.
- Supported Agile delivery cycles, facilitating stand-ups, sprint planning, and retrospectives to track progress, address blockers, and maintain momentum toward deployment.
- Partnered with technical teams to configure, test, and enhance systems, supporting both front-end usability and back-end performance.
- Coordinated and supported system testing and validation, ensuring configured solutions met requirements prior to deployment.
- Identified infrastructure gaps and recommended implementation improvements that increased system stability and operational resilience.
- Maintained a continuous improvement mindset, staying current on tools, frameworks, and implementation best practices to deliver reliable, business-aligned solutions.
Help Desk Technician
UC
10.2021 - 05.2022
- Supported campus-wide technology implementations, including A/V system upgrades, by assisting with planning, deployment, and issue resolution to minimize operational disruption.
- Collaborated with the Lead Computer Systems Analyst on IT projects, contributing to solution planning, system deployment, and post-implementation stabilization.
- Executed structured troubleshooting and validation activities using test scripts and technical analysis to ensure systems functioned as intended after deployment.
- Provided on-site and end-user rollout support, delivering clear, step-by-step guidance to drive successful technology adoption.
- Proactively monitored systems post-deployment to identify and resolve issues early, supporting uptime and operational reliability.
- Installed, configured, and maintained hardware and software as part of technology rollout initiatives across departments.
- Documented deployment issues, resolutions, and procedures, improving implementation consistency, knowledge transfer, and long-term support efficiency.
Education
Associate of Applied Business - Information Technology
University of Cincinnati College
Cincinnati12.2023
Skills
- End-to-end system implementation & deployment
- On-site technology rollout & go-live execution
- Requirements intake for system configuration
- Data migration, validation & mapping
- System configuration & setup
- Go-live planning, coordination & execution
- Post-implementation stabilization & support
- User acceptance testing (UAT)
- Issue tracking, escalation & resolution
- Risk identification & mitigation during deployments
- Client & stakeholder coordination
- Vendor & implementation partner management
- Cross-functional implementation delivery
- Field & multi-location deployment leadership
- Training support & user enablement
- Implementation documentation & rollout guides
- Technical analysis & troubleshooting
- Active Directory, AS400, Microsoft Office
- Hardware, A/V & infrastructure deployments
- Systems monitoring & operational support
Certification
- Business Analysis Foundations — LinkedIn Learning
- Business Analysis Foundations: Business Process Modeling — LinkedIn Learning
- Lean Six Sigma Foundations — LinkedIn Learning
- Business Analysis Certificate Fundamentals (ECBA®, CCBA®, CBAP®-aligned) — Udemy
Timeline
IT Business Analyst
Dubois Bookstore
04.2025 - Current
Support Technician
Rumpke
08.2024 - 08.2025
Full Stack Developer
Best Nest
04.2022 - 09.2024
Help Desk Technician
UC
10.2021 - 05.2022
Associate of Applied Business - Information Technology
University of Cincinnati College