Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Joshua Claridge

Killeen

Summary

Hardworking professional bringing 7+ years of experience performing diverse maintenance and repair duties. Skilled in working under pressure and adapting to new situations and challenges. Enthusiastic to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Eager to contribute to team success through hard work, quality control, customer satisfaction, and logistical skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shop Foreman

Siddons Martin Emergency Group
01.2025 - Current
  • Oversaw daily operations, ensuring compliance with safety standards and quality control measures.
  • Mentored junior staff, enhancing technical skills and operational efficiency across the team.
  • Implemented process improvements, resulting in streamlined workflows and reduced downtime.
  • Coordinated equipment maintenance schedules to minimize disruptions and maximize productivity.
  • Developed training programs for new employees, fostering a culture of continuous improvement.
  • Facilitated communication between departments, promoting collaboration and timely problem resolution.
  • Managed inventory levels effectively, optimizing supply chain processes to support production demands.
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of shop equipment.
  • Trained and coached employees to improve performance and skills.
  • Directed daily operations of team of Number technicians and shop professionals.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.
  • Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
  • Increased shop efficiency by implementing streamlined processes and organizing work areas.
  • Managed materials inside shop and at job locations.
  • Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
  • Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
  • Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
  • Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
  • Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
  • Optimized scheduling practices to maximize productivity while minimizing labor costs without sacrificing quality or safety standards.
  • Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.

Field Service Technician

Siddons-Martin Emergency Group
08.2023 - 01.2025
  • Performed on-site repair and maintenance of fire apparatus and emergency equipment, ensuring functionality and compliance with safety standards.
  • Conducted troubleshooting and diagnostics to identify and resolve equipment issues, utilizing specialized knowledge of heavy truck repair principles.
  • Installed and tested equipment, providing confirmation of proper operation before concluding service visits.
  • Delivered exceptional customer support, addressing inquiries, performing telephone troubleshooting, and ensuring client satisfaction.
  • Maintained a clean driving record and traveled extensively within an assigned territory to meet customer needs.
  • Stepped into supervisory roles as needed, overseeing team operations, delegating tasks, and ensuring service calls were completed efficiently.
  • Adhered to safety protocols and quality standards, assuming responsibility for the integrity of all repair processes.
  • Managed service calls independently, demonstrating strong time management and problem-solving skills under pressure.

Field Service Technician

ROMCO
09.2017 - 07.2023
  • Installed new equipment and explained the operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Followed safety procedures to avoid injuries in the field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Discussed and recommended service options with customers and explained the costs involved.
  • Reviewed aspects of jobs upon completion to alleviate equipment failure and prevent callbacks.
  • Provided technical support to troubleshoot, repair, and maintain operational efficiency in hydraulic, mechanical, and electrical systems.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Assessed operating conditions and adjust settings to maximize performance and equipment longevity.
  • Worked with diverse types of weather and ground conditions.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $50,000.
  • Maintained familiarization with assigned and surrounding areas in order to utilize on-site and travel time to expedite workflow.

Field Service Technician

HD Concrete Inc.
01.2015 - 08.2017
  • Installed new equipment and explained the operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Followed safety procedures to avoid injuries in the field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Discussed and recommended service options with customers and explained the costs involved.
  • Reviewed aspects of jobs upon completion to alleviate equipment failure and prevent callbacks.
  • Provided technical support to troubleshoot, repair, and maintain operational efficiency in hydraulic, mechanical, and electrical systems.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Worked in diverse types of weather and ground conditions.
  • Managed maintenance activities, supervised staff, and inspected equipment.

Education

High School Diploma - undefined

Florence High School
Florence, Tx
05.2010

Skills

  • Customer Service
  • Electrical Troubleshooting
  • On-site Training
  • Inventory Management
  • Operating Hydraulics
  • MS Office 365 – Advanced
  • Installation and Repair
  • Time Management
  • Reading Wiring Diagrams
  • Verbal and Written Communication
  • Work Order Management
  • Professional and Courteous
  • Workplace safety
  • Deadline management
  • Equipment operation
  • Equipment usage
  • Tool management
  • Job estimating
  • Maintenance planning
  • Materials management
  • Equipment monitoring
  • Quality control inspections
  • Operational efficiency
  • Machine operation
  • Employee coaching
  • Team Training
  • Standard operating procedures
  • Problem-solving
  • Critical thinking
  • Equipment maintenance
  • Continuous improvements
  • Training and mentoring
  • Inventory assessment
  • Process improvement strategies
  • Safety procedures
  • Worker training
  • Work Planning and Prioritization
  • Continuous improvement
  • Documentation and reporting
  • Assigning work

Certification

(In-Progress) – Pierce Master

Accomplishments

Pierce Master Certification

Honorable Discharge from US ARMY

Timeline

Shop Foreman

Siddons Martin Emergency Group
01.2025 - Current

Field Service Technician

Siddons-Martin Emergency Group
08.2023 - 01.2025

Field Service Technician

ROMCO
09.2017 - 07.2023

Field Service Technician

HD Concrete Inc.
01.2015 - 08.2017

High School Diploma - undefined

Florence High School

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