Joshua Clark
Denver,CO
Summary
Proven professional with extensive experience in customer service and physical security, notably at All My Sons Moving & Storage. Excelled in enhancing team efficiency and maintaining punctuality, achieving high customer satisfaction rates. Skilled in transport and protective services, adept at delivering exceptional service while ensuring safety and efficiency.
Overview
7
7
years of professional experience
Work History
Driver
All My Son's Moving And Storage
Littleton, CO
04.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Mover
All My Sons Moving & Storage
Littleton, CO
02.2024 - 04.2024
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Strapped items down over protective padding to secure throughout transportation.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Assisted clients with furniture disassembly and reassembly, ensuring proper setup at the new location.
Uber Driver
Uber
Lakewood, CO
06.2023 - 01.2024
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Adhered to all safety regulations and traffic laws while driving.
Delivery Courier
UPS
Lakewood, CO
10.2023
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
- Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
- Verified package information to check for accuracy and completeness.
Mountain Specialist
Vail Resorts Inc
Breckenridge, CO
10.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Operate Coaster.
- Fill in for departments short-handed.
- Set up, break down, and daily maintenance of all outdoor equipment, gear and facilities.
- Provide excellent customer service in uphold standard hospitality.
- Monitor customers to ensure safety and happiness.
Driver Sales Representative
Advanced Auto Parts
Silverthorne, CO
10.2022
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents.
- Assist customers with ordering using POS Computer/inventory system.
- Maintain constant presence on the sales floor and phone assist customers.
- Manage wide variety of customer service and administrative task to Res call customers issues quickly and efficiently.
- Provide new product information.
- Prepare hazardous material for proper disposal.
- Deliver parts to customers locations.
Summer Activities Coordinator
Vail Resorts Inc
Breckenridge, CO
06.2022
- Perform emergency procedures such as evacuating customers, optimal and incompative vehicle.
- Ran summer activities.
- Created systems of operation in order to improve efficiency and traffic flow.
- Provide customer service to park patrons.
- Maintained in promoted exceptional customer service and public relations.
- Coordinated, planned, developed and implemented activities designed to enrich lives of the resort.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted resort patrons with activities and documented activity attendance and degree of involvement.
Security Specialist
Bikini Bay Sports Bar & Grill
Laughlin, NV
04.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Listening in problems solving.
- Implement provention procedures, physical security pastor information security program. Personal security in face sick personal protection escorting mission.
- Reviewed physical security requirements and ensure their properly implemented; authorized Various security related correspondences for own or group.
Delivery Driver
Pizza Hut
Bullhead City, AZ
04.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Deliver orders to various businesses and customers homes.
- Thrived within busy, high-volume environment requiring the ability to prioritize and provide exceptional customer service.
- Delivered customer orders safely and efficiently while ensuring friendly customer service. Direct communication with customers.
- Maintain sanitation, health, and safety standards in work areas.
- Deliver excellent customer service by greeting and assisting each customer.
Cab Driver
Frankies Cab Company
Bullhead City, AZ
11.2020
- Transport to passengers around town and surrounding area. Exemplify Professional and courteous customer service.
- Practice and follow all safety rules and regulations.
- Coordinate with dispatch, Customer service representative, OFCE personnel and customers.
De-Escalation Manager & Head Security
Cajun Jeux
Sulphur, LA
05.2017
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Provide customer service through active listening and problems sobbing. Respond to emergency situations and patrol interior and exterior of grounds.
- Respond to complaints/emergencies And provide customer service.
- Secure private event, Customer service, patrols.
- Monitor all facility activities And provide customer service, Crowd control, and age verification in certain circumstances.
- Enforcefacility rules and procedures securing the facility and designated areas all while providing excellent customer service.
Skills
- Punctuality
- Customer Service
- Physical Security
- Protective Services
- Retail Sales
- Transport Passengers
- Load Organization
- Delivery Vehicle
Timeline
Driver
All My Son's Moving And Storage
04.2024 - Current
Mover
All My Sons Moving & Storage
02.2024 - 04.2024
Delivery Courier
UPS
10.2023
Uber Driver
Uber
06.2023 - 01.2024
Mountain Specialist
Vail Resorts Inc
10.2022
Driver Sales Representative
Advanced Auto Parts
10.2022
Summer Activities Coordinator
Vail Resorts Inc
06.2022
Security Specialist
Bikini Bay Sports Bar & Grill
04.2021
Delivery Driver
Pizza Hut
04.2021
Cab Driver
Frankies Cab Company
11.2020
De-Escalation Manager & Head Security
Cajun Jeux
05.2017