Joshua Clark

• Coaches team members, drives team member performance, sets team member goals and, where appropriate, takes follow-up action with team members, including developing written performance support plans and other related performance improvement and corrective matters. The store manager is an active participant in all employment decisions for store team members, including decisions relating to team member compensation, promotions, transfers and releases.

• Responsible for building, coaching, and maintaining a store team to meet business objectives. Will recruit, interview, and manage team members to ensure positive customer experience and positive team member development. The store manager plays an essential role in the hiring process, including recruiting, reviewing resumes, interviewing and evaluating candidates, and selecting candidates for hire. Ensures all new hires are properly trained.

• Directs and schedules team members for their shifts and tasks on a daily and weekly basis, and adjusts the schedule as needed based on operational objectives.

• Analyzes store financial and business data through the store scorecard, including sales and expenses, and develops and executes budgets, financial plans and strategies to maximize sales and profits.

• Manages the store in a manner designed to provide customers a positive shopping experience in a neat, clean and safe store while minimizing damages and shrink.

• Trains and directs team members on proper Company policies and procedures and ensure compliance with Company policies and procedures.

• Leads the store team in the areas of customer satisfaction, team/team member development, merchandising, inventory, cash control, human resources, safety, loss prevention and expense control, so the store will operate effectively and profitably. Develops and leads regular meetings with team members on these subjects.

• Responsible for staying NCO (neat, clean, and organized) throughout the store, and excelling at front end metrics and all operational assignments.

• Serves as a role model and coach, especially as it relates to the customer experience and maintaining a neat, clean, and organized store through conditioning, through living the vision and values.

• Builds and maintains a strong and highly productive team by helping team members understand strategy and business model to ensure consistent and standard execution of At Home initiatives.

• Responsible for managing the store opening and closing process, which includes timely openings, operational readiness, troubleshooting, team management, and building, asset, and team member security.

• Manages the flow of cash accurately, analyzes and reports daily sales numbers by ensuring front-end audit and cash compliance responsibilities are maintained.

• Coordinates to maximize staffing effectiveness to support the business flow of customer traffic and sales including reviewing team member time records for compliance with Company timekeeping policies, and processing payroll timely and accurately to meet labor model standards and business metrics. The Store Operations Manager adjusts staffing assignments and team schedules as needed to comply with operational objectives, and makes recommendations about whether additional labor, such as team member overtime or additional people, may be necessary. Responsible for approving team member overtime when necessary.

• Plans, delegates and manages tasks performed by team members to ensure completion and performance in the most efficient manner.

• Addresses team member and customer concerns and problems in the store.

• Earnings before interest, taxes, and amortization (EBITA)

• Any additional assigned responsibilities.

• Manage the sales performance of the sales floor to meet sales and margin goals.

• Uphold standards for merchandise presentation and stockroom organization.

• Hold associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.

• Manage associate performance matters, including appraisals, promotion recommendations, and discipline.

• Review candidate applications, interview, hire and on-board/train hourly associates.

• Oversee truck process as needed, maintain and coach at the front end while executing planograms and daily routines.

• Validate schedules for the assigned department(s) and monitor payroll on a daily basis to ensure payroll plans are met, including scheduling associates to complete non-selling activities as needed.

• Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures; may serve as store "Shrink Coach".

• Select, on-board, empower, and develop a highly effective team of individuals.

• Define a clear vision and strategy in order to communicate expectations.

• Demonstrate a flexible leadership style to foster team member. engagement including recognition

• Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.

• Incorporate customer’s perspective when defining success.

• Ability to meet Federal requirements for handling and processing firearm transactions.

• Supervise 10-15 employees per shift.

• Uphold DICK'S Sporting Goods' standards for merchandise presentation of the best apparel and equipment brands in sporting goods.

• Deliver world-class customer experience by providing passionate customer service and selling through customer engagement.

• Earnings before interest, taxes, and amortization (EBITA)

• Prepare laboratory specimens for analysis and testing.

• Spin samples, pour urine tubes, and create frozen samples.

• Pick up and deliver samples to clients/hospitals.

• Unpack and route specimen to their respective staging areas.

• Accurately identify and label specimens.

• Pack and ship specimen to proper testing facilities.

• Properly prepare and store excess specimen samples.

• Process all necessary paperwork to process and submit specimen.

• Data entry of patient information in an accurate and timely manner.

• Perform audits in order to resolve any outstanding issues

• Managed approximately 200 specimens per day, including management of files/records in-house.

• Provided assistance/consulting for healthcare providers throughout the United States.

• Serve as a liaison between healthcare providers and commercial/non-commercial insurance plans.

• Initiate provider contract negotiations with insurance carriers.

• Provider credentialing with insurance carriers/payers.

• Complete demographic requests for providers as needed.

• Be the point of contact for all medical/healthcare questions which providers and peers may have.

• Managed anywhere from 20-30 provider accounts at once while being operationally proficient.

• Provide excellent customer service to clients.

• Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.

• Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.

• Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.

• Enrolled providers and Medicaid, Medicare, and private insurance plans.

• Consulted with providers and health practices regarding what insurance plans would be most effective regarding the clientele/patient base they have.

• Communicated effectively via telephone, email, and in person with prospective customers.

• Review Provider Enrollment Applications and other documents for completeness.

• Data entry of provider demographics into necessary systems/software.

• Interfacing with providers to answer inquiries or gather further information.

• Ensures accurate and timely enrollment and of all provider enrollment functions.

• Build relationships with regional payers to facilitate enrollment

• Ability to successfully execute many complex tasks simultaneously.

• Maintains up to date and current payer applications within internal database.

• Ensures workload deadlines are met.

• Healthcare management practices.

• Meeting state medical criteria; services providers and practices among all states.

• Managed staff within building and also managed and responsible for nearly 500-600 provider accounts/files.

• HR duties; assist in face-to-face interviews; hiring.

• Job training; provide a plan for extensive training for those who are onboarding.

• Assist with billing; accounts payable; and medical coding.

• Strong attention to detail, client focus, strong communication skills; written and oral skills.

• Liaison between the provider/practice & the insurance payer/carrier.

• Communicate with insurance companies regarding provider/practitioner file(s).

• Resolve work related issues in a timely manner.

• Follow up on work requests.

• Perform credentialing and revalidation activities for providers amongst the 50 states.

• Maintains professional interactions with providers; follow up with them regarding documentation needed to initiate and/or complete their file/application.

• Collect, and sort through documentation.

• Maintain CAQH for the duration of the providers file.

• Ability to establish and maintain relationships, building trust and respect by consistently meeting and exceeding expectations.

• Credentialing process and primary source verification knowledge (not required, however, preferred).

• Participate in identifying issues, developing alternatives, and implementing solutions to issues that impact operations.

• Microsoft Word, Microsoft Excel; spreadsheets; Microsoft Access; Microsoft Power; complete Microsoft training; Microsoft Outlook.

• Medicare and Medicaid enrollment and requirements.

• Submit documentation to insurance carriers and follow up on requests which are not limited to demographic changes; practice relocations, re-credentialing, etc.

• Communicates to providers any regulations and certification changes that affect file.

• Keep provider's personal demographics confidential.

• Clerical Assistance and administrative assistance.

• Physician Management.

• Provider Data Management.

• Provider Relations tasks.

• Travel to client's offices and hold on-site and off-site meetings, as needed.

• Meet deadlines that are set my oneself, others, and superior.

• Work to streamline healthcare services as far as credentialing, billing, and all medical related questions.

• Develop solutions for healthcare and medical issues that arise.

• Management of client files and personal/private information.

• Complete assigned tasks and assist superior in meeting expectations for the business itself.

• Develop professional and healthy relationships with clients as well as those in need of healthcare service.

• Credential and enroll doctors and hospitals into programs.

• Data entry.

• HIPPA compliance.

• Provider Data Management.

• Provider Relations.

• Remain confidential regarding a patient/doctors files.

• Make follow-up calls for credentialing officers.

• Managed 200-300 provider accounts while serving as point of contact for all accounts until completion.

• Manage and respond all incoming referral and maintain track of all inquiries and response provided within market.

• Determine all notification requirements and update all status in systems and ensure completion of all benefit determination notices.

• Provide excellent customer service to all clients and shareholders.

• Maintain all spreadsheets according to operations department and maintain multiple telephone lines and assist manage all correspondence through regular mails.

• Sort mail and deliver mail to destination(s).

• Maintain good professional relationships with all customers for all internal and external activities and provide accurate information for all processes and schedule all appointments for hospital.

• Work productively, be efficient, as well as proficient.

• Pay attention to detail.

• Clerical Assistance and administrative assistance