Joshua Clift

My duties and responsibilities at Crossroads included serving as the lead Field Service Technician for the State of Indiana and the Team Leader for onboarding, training and supervising Technicians joining our company. My job responsibilities included:

• Analyzed and assessed equipment failures to determine the best course for quickly resolving issues and ensuring customer satisfaction.
• Trained and mentored Technicians to ensure their compliance with repairs and safety procedures.
• Responsible for the development of new customer relationships and the resolution of issues with current customers.
• Participated on an executive team to develop strategies for resolving complex technical and relationship issues
• Utilized Dealer Management Software to maintain equipment records, manage Repair Orders, and generate timely reporting to our Corporate Office.
• Collaborate with our Corporate dispatcher to develop my daily schedule to ensure our customer requests were met in an efficient and timely manner.
• Coordinated with the Corporate Safety Department to ensure compliance with safety procedures and protocols.
• Maintained Corporate Service truck stocked with repair and replacement parts valued over $100,000.00.
• Discussed and recommended service options with customers and explained the costs involved.
• Provided telephone support to customers by determining cause of issue and explaining most effective solution.
• Managed on-site and off-site installation, repair, maintenance, and test tasks.
• Reviewed technical documentation to complete equipment maintenance and repair of hydraulic, mechanical, and electrical systems.
• Attended multiple workshops and team meetings to maximize technical knowledge.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Developed and implemented customized service plans to meet customer needs.
• Interpreted equipment diagrams and schematics to fully understand mechanical, hydraulic and electrical systems in need of service.
• Tested systems, noting issues and completing preventive maintenance.
• Worked with diverse types of weather and ground conditions.
• Wrote and revised maintenance procedures.
• Researched and implemented new technologies and equipment.

My duties and responsibilities at Kenworth include a wide variety of diagnostics, customer service and management. I hold certifications in mid range and heavy duty cummins engines, caterpillar engines and paccar engines. I provide daily leadership to multiple technicians and diagnostic support when needed. I've held lead engine diagnostic and repair tech, service foreman, assistant service manager and service advisor positions. I also have training and experience in cummins and caterpillar warranty administration. My responsibilities include opening and closing repair orders, communicating repairs to customers and guiding technicians through repairs. I am also responsible for representing our dealership and maintaining a professional appearance to customers.

• Tested vehicles and their components and systems.
• Adjusted repaired systems to meet manufacturers' performance specifications.
• Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.
• Communicated effectively with customers on future problems and repairs that might need to be addressed.
• Reviewed work orders and discussed them with supervisors.
• Safely used all hand and power tools.
• Completed routine maintenance to prevent future breakdowns.
• Interfaced with management and colleagues in a professional manner.
• Upheld top-quality workmanship and excellent customer service.
• Diagnosed computer and electrical failure with appropriate testing equipment.
• Managed and maintained the necessary level of supplies in the shop.
• Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
• Maintained vehicle records by recording and filing all service and repairs.
• Disassembled engines and repaired or replaced defective parts.
• Managed the front counter, including answering the phone and opening and closing the shop.
• Supervised up to 20+ employees in the repair shop.
• Trained and assisted staff in analyzing engine malfunctions.

• Tested vehicles and their components and systems.
• Adjusted repaired systems to meet manufacturers' performance specifications.
• Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.
• Communicated effectively with customers on future problems and repairs that might need to be addressed.
• Reviewed work orders and closed out for customers.
• Completed routine maintenance to prevent future breakdowns.
• Interfaced with management and colleagues in a professional manner.
• Upheld top-quality workmanship and excellent customer service.
• Diagnosed computer and electrical failure with appropriate testing equipment.
• Managed and maintained the necessary level of supplies in the shop.
• Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
• Maintained vehicle records by recording and filing all service and repairs.
• Disassembled engines and repaired or replaced defective parts.
• Managed the front counter, including answering the phone and opening and closing the shop.
• Replaced drive and hydraulic systems.
• Supervised 2 employees in the repair shop.
• Trained and assisted staff in analyzing engine malfunctions.

As a service technician, I was responsible for diagnosing and repairing a wide variety of agriculture equipment. I hold certifications in electrical, hydraulics, planters, balers, air conditioning, combines and engine repair. My duties involved working in shop with other technicians and also providing road call services to customers.

• Tested vehicles and their components and systems.
• Operated shop equipment and maintained.
• Adjusted repaired systems to meet manufacturers' performance specifications.
• Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.
• Communicated effectively with customers on future problems and repairs that might need to be addressed.
• Reviewed work orders and discussed them with supervisors.
• Safely used all hand and power tools.
• Completed routine maintenance to prevent future breakdowns.
• Interfaced with management and colleagues in a professional manner.
• Upheld top-quality workmanship and excellent customer service.
• Diagnosed computer and electrical failure with appropriate testing equipment.
• Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
• Maintained vehicle records by recording and filing all service and repairs.
• Disassembled engines and repaired or replaced defective parts.
• Replaced drive and hydraulic systems.
• Trained and assisted staff in analyzing engine malfunctions.