Joshua Clouser
Derby
Summary
Dynamic manager with extensive experience in diverse sectors, skilled in implementing strategic initiatives that boost service quality and operational compliance. Recognized for mentoring teams and driving measurable improvements in customer satisfaction.
Overview
13
13
years of professional experience
Work History
Wash Manager
Foodliner
Wichita, KS
04.2025 - Current
- Engaged with clients to strengthen partnerships and identify potential business growth avenues.
- Clarified service details and addressed customer inquiries related to trailer washes and maintenance activities.
- Achieved successful repairs on machinery, enhancing operational efficiency across boilers and air compressors. Delivered effective electrical repairs, resulting in improved functionality of valves and pressure lines. Resolved issues with water softeners and pressure washers, contributing to consistent service quality.
- Improved machinery reliability through consistent maintenance practices. Resolved leaks and conducted oil changes to maximize machine lifespan. Rebuilt units to enhance overall functionality and performance.
- Achieved successful customer audit outcomes for Cargill, Ardent Mills, Keenan Advantage Group, and various other clients. Delivered comprehensive audit support to ensure stakeholder satisfaction.
- Authored comprehensive SOPs for washing procedures to enhance product cleanliness and operational efficiency.
- Reviewed product specifications to identify optimal cleaning procedures, safe disposal practices, and essential PPE for task completion.
- Achieved compliance with state water testing standards through diligent collection and analysis of samples. Delivered timely completion of state water and boiler reports, ensuring operational integrity. Optimized boiler operations by conducting thorough testing and making necessary chemical adjustments.
- Conducted regular assessments and updates to guarantee facility audit readiness and adherence to regulations.
Branch Manager
DCI Global
Wichita, KS
01.2021 - 04.2025
- Led branch operations to enhance customer satisfaction and service delivery.
- Developed and implemented strategic initiatives to improve operational efficiency and reduce costs.
- Mentored and trained staff on best practices for sales and customer engagement.
- Analyzed branch performance metrics to identify areas for improvement and drive results.
- Performed PM's on all machinery and tools for the job. Rebuilt machines and replaced broken parts as needed.
- Handled all audits and reports for the state.
- Performed boiler testing, incoming and discharged water sampling/testing.
Branch Manager
Sani-kleen Tank Wash
Wichita, KS
09.2015 - 01.2021
- Managed budgeting processes, ensuring alignment with organizational financial goals.
- Cultivated relationships with key clients to foster loyalty and increase retention rates.
- Oversaw inventory management, optimizing stock levels to meet customer demand effectively.
- Coordinated team efforts in achieving sales targets through effective leadership and motivation strategies.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Performed employee evaluations and conducted evaluations/pay increases with employees.
- Maintained facility maintenance and repairs.
- Performed washes and repairs on customers product tanks.
- Communicated with customers on washes and repairs needed.
Field Service Manager
Cunningham Sandblasting
Baxter Springs, KS
01.2015 - 09.2015
- Managed field service operations, ensuring compliance with safety regulations and quality standards.
- Led team of technicians, providing training and mentoring to enhance performance and efficiency.
- Developed and implemented standard operating procedures for service delivery and equipment maintenance.
- Coordinated scheduling of service calls, optimizing technician routes to reduce downtime and travel costs.
- Performed inspections and maintenance to internal/external of water towers. Provided detailed reports with pictures and videos of work needed/performed.
- Performed welding tasks to replace manways, vents, ladders and all other parts needing replaced.
Shift Sergeant
Cherokee County Sheriffs Department
Columbus, KS
06.2013 - 01.2015
- Supervised daily operations to ensure compliance with departmental policies and procedures.
- Coordinated law enforcement activities, enhancing team communication and operational efficiency.
- Conducted training sessions for new deputies, fostering knowledge transfer and skill development.
- Implemented strategies to improve response times during emergency calls and incidents.
- Evaluated officer performance, providing constructive feedback to promote professional growth.
- Developed incident reports and documentation, ensuring accuracy and adherence to legal standards.
- Managed corrections: handled inmate transfers, high risk situations, inmate deescalation, shift changes, and daily reports.
Education
High School Diploma -
Columbus Unified Highschool
Columbus, KS2009
Skills
- HACCP certification with emphasis on juice
- OSHA 10-hour Occupational Safety and Heath Training course in General Industry Safety and Heath
- Toyota certification in forklift and heavy machine operationEXP
- Welding training through Wichita Technical Institute, Pittsburg State and on job training
- Operation of forklifts, articulating lifts, front end loaders, excavators, scissor lifts, skid steers
- Customer service and sales
- Years of management over different areas and jobs
Timeline
Wash Manager
Foodliner
04.2025 - Current
Branch Manager
DCI Global
01.2021 - 04.2025
Branch Manager
Sani-kleen Tank Wash
09.2015 - 01.2021
Field Service Manager
Cunningham Sandblasting
01.2015 - 09.2015
Shift Sergeant
Cherokee County Sheriffs Department
06.2013 - 01.2015
High School Diploma -
Columbus Unified Highschool