Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joshua Clugston

Lynchburg,VA

Summary

Driven by a passion for exceptional customer service, demonstrated through a successful tenure at Walmart, I excel in product picking and creating personalized shopping experiences. My expertise in sales and customer service, coupled with patience and empathy, has consistently enhanced customer satisfaction. Achieved high satisfaction ratings by prioritizing customer needs and delivering quality service.

Overview

3
3
years of professional experience

Work History

Online Personal Shopper

Walmart
08.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.

Barista

Joe Beans
09.2021 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

High School Diploma -

Heritage High School
Lynchburg, VA
06-2023

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking

Languages

English
Native or Bilingual

Timeline

Online Personal Shopper

Walmart
08.2024 - Current

Barista

Joe Beans
09.2021 - Current

High School Diploma -

Heritage High School

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Joshua Clugston