Joshua Coil
Akron,Ohio
Summary
Veteran Bartender with progressive experience in the hospitality industry. Looking to contribute to a dynamic team at a high-volume, fast-paced establishment. Customer-oriented employee with excellent interpersonal and communication skills focused on guest satisfaction. Recognized food and beverage expert. Certified in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Can smoothly handle all bar tasks while serving customer needs. Trained in wide range of beers, liquor options and popular cocktails. Offering 9+ years of experience monitoring guests and maintaining safe environments. Dependable and driven with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder, good at multitasking and always ready to support team needs. Dependable employee knowledgeable about numerous drink options and strategies for boosting business profits with optimal cost control and service approaches. Service-oriented team player with organizational and multitasking abilities to handle fast-paced environments. Independently solve routine customer issues to promote bar loyalty. Professional Bartender with extensive knowledge of spirits and intuitive ability to engage customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
15
15
years of professional experience
Work History
Bartender
Square Nightclub
Akron, OH
12.2019 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. As well as rotating stock properly for quality assurance.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Assisted guests with specialty drink orders by preparing on-demand items without delay.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Set up glassware, liquor and other necessary supplies for special events.
- Maintained accurate cash drawer of $250 per shift.
- Consulted with Owner to organize special events and promotions
Bartender/Server/Trainer/Assistant Manager
Buffalo Wild Wings
Kent, Ohio
03.2013 - 03.2020
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Consulted with managers to organize special events and promotions such as trivia nights and bar-crawls to bring in new customers
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales
- Closed out cash register with accuracy and prepared cashier report
- Set up glassware, liquor and other necessary supplies for special events
- Received countless beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders
- Set up bar for operation and stocked service bar
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Bussed and reset every table per shift, working efficiently to keep dining room and work areas clean and well stocked
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
- Monitored guests for intoxication and immediately reported concerns to management and if necessary implement "ServSafe Alcohol" techniques to help guests find a safe way home
- Replenished food items and other supplies, which included paper products and canned/bottled goods to keep pantry well-stocked during busy periods
- Checked identification to enforce age requirement for alcoholic beverages
- Delivered orders and corrected issues by replacing orders and comping bills
- Scheduled reservations and managed seating arrangements in popular 246-seat sports bar/restaurant
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Prepared beverages and filled food orders for customers
- Orchestrated positive customer experiences at all stages by overseeing every area of operations
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Loaded trays with accessories, including eating utensils, napkins and condiments
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Created, updated and implemented training plans in collaboration with restaurant management
- Trained new team members on restaurant procedures, menu items and performance strategies
- Managed employees throughout preparation and service of countless meals per day
- Taught servers to memorize menu ingredients and provide information on preparation methods
Bar Back
Zephyr Pub
Kent, Ohio
08.2018 - 03.2019
- Cleared empty glasses, used plates and trash
- Maintained adequate and well-stocked drink stations to keep service flowing smoothly
- Restocked ice, condiments and snacks
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Checked ID cards and verified bar guests were of legal age
- Transported dirty glasses and trays to bar to support efficient cleaning
- Replaced empty kegs and soda syrups
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Greeted customers and answered any questions
- Monitored temperature of cases, shelves and storage areas and reported failures to manager
- Set up advertising signs and displays on shelves, counters and tables
- Ensured exceptional guest experiences through attentive service
Cast Member/Usher/Box Office Cashier/Concessions Worker
Regal Cinemas
Hudson, Ohio
08.2010 - 12.2012
- Printed tickets and ensured date, time and seat numbers were accurate
- Greeted guests and determined best approach to provide optimal service
- Created and maintained reports of sold tickets and payments received
- Counted cash in register drawer at beginning and end of shift
- Maintained current knowledge of store promotions and highlighted sales to customers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Used POS system to enter orders, process payments, and issue receipts
- Set up new sales displays
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Answered questions about store policies and concerns to support positive customer experiences
- Prepared beverages and filled food orders for customers
- Processed POS transactions, including cash and credit purchases
- Educated customers on promotions to enhance sales
- Greeted and collected tickets of patrons
- Directed ticket holders to seats and facility locations
- Provided information about current and future events at facility
- Greeted customers with smile and provided friendly, knowledgeable service
- Stocked “point of purchase” areas with product coupons and promotional material
- Maintain clean, neat and properly stocked concessions stand area
Utility Worker/Dietary Aide
Laurel Lake Retirement Community
Hudson, Ohio
01.2008 - 10.2009
- Collected and disposed of trash and debris
- Kept work area clean, neat and well-stocked to maximize productivity
- Closely monitored equipment availability and functionality to maximize production
- Handled cleaning supplies and various hazardous materials safely
- Cleaned and detailed equipment and facilities
- Maintained utility equipment based on strict standards
- Maintained proper temperatures, behaviors and controls to meet or exceed health department standards
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless
- Helped team meet expected demands by restocking work areas throughout multiple kitchens and dining areas throughout the campus such as server stations, salad bars and supply cupboards
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs
- Increased machine efficiency by scraping and pre-washing dishes
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
- Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning
- Upheld efficiency of meal services by pre-setting tables before patients arrived
- Assisted patients with completion of menus appropriate for specific dietary requirements
- Washed plates, cups, serving and eating utensils and kitchen equipment in multiple different commercial dishwashers
- Quickly and accurately served specific meals to patients with special dietary needs
- Closely followed sanitation and food handling guidelines while assisting kitchen and STNAs with various daily meal preparations
Line Cook
McDonald's
Hudson, Ohio
06.2007 - 05.2008
- Cleaned counters, food preparation areas and equipment with sanitizing spray to prevent cross-contamination from raw meat and other items
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Adjusted established recipes to remove allergens or alter tastes for customer desires
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
- Safely used kitchen equipment
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage
- Fried, grilled and baked foods
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Distributed food to team members with efficiency in high-volume environment
- Unloaded food supplies from distributor trucks to efficiently organize inventory
- Performed routine cleaning procedures across kitchen through cleaning, dishwashing and keeping surfaces/machinery sanitized
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Handled portion control activities according to specified instructions provided
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products
- Communicated closely with expeditor to fully understand special orders for customers, including those with food allergies
Education
Some College (No Degree) - Exploratory
Kent State University
Kent, OHGED -
Project Learn
Akron, Ohio12.2010
Hudson High School
Hudson, OhioSkills
- Knowledge of craft and microbrews
- Ordering bar supplies
- Able to lift 50-100 pounds
- Menu memorization
- Classic cocktails
- Preparing garnishes
- Liquor, beer and wine knowledge
- Changing beer kegs
- Responsible alcohol service
- Attending multiple customers
- Engaging personality
- Food running
- New hire training
- Hospitality service expertise
- Ordering procedures
- Handling difficult customers
- Aloha POS
- Beverage preparation
- Dining room management
- Performance improvement
- Creative mixology
- Inventory
- Cash register operation
- Positive attitude
- Clear and effective communication
- Highly reliable
Timeline
Bartender
Square Nightclub
12.2019 - Current
Bar Back
Zephyr Pub
08.2018 - 03.2019
Bartender/Server/Trainer/Assistant Manager
Buffalo Wild Wings
03.2013 - 03.2020
Cast Member/Usher/Box Office Cashier/Concessions Worker
Regal Cinemas
08.2010 - 12.2012
Utility Worker/Dietary Aide
Laurel Lake Retirement Community
01.2008 - 10.2009
Line Cook
McDonald's
06.2007 - 05.2008
Some College (No Degree) - Exploratory
Kent State University
GED -
Project Learn
Hudson High School