Joshua Cole
Service Plumber
Seattle,WA
Summary
Seasoned Plumbing Service Technician with a proven track record of enhancing customer satisfaction and safety standards at Puget Sound Plumbing & Heating for over 11 years. Expert in pipe installation, appliance and appurtenance installation, troubleshooting, and adept at building lasting customer relationships. Skilled in both technical and soft skills, including but not limited to strong communication with others, repair or replacement of plumbing systems, soldering, and contributing to significant business growth through profit margin consciousness, referrals and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Plumbing Service Technician
Puget Sound Plumbing & Heating
08.2013 - Current
- Adapted to diverse client environments quickly by assessing unique needs related to residential or commercial properties alike.
- Enhanced workplace safety standards through active participation in safety training sessions and adherence to established protocols.
- Installed various plumbing systems with accuracy and attention to detail, resulting in high-quality outcomes.
- Increased customer satisfaction by providing efficient and professional plumbing services.
- Utilized industry-specific tools for precise measurements, cutting, and installations of pipes and fixtures.
- Implemented preventative maintenance measures that reduced the likelihood of future system failures or complications for customers.
- Ensured all work met local building codes by staying current with regulations and guidelines.
- Conducted thorough inspections of clients' plumbing systems to identify potential problems before they escalated into costly repairs.
- Improved client relations through clear communication regarding project progress updates or changes in scope as needed throughout the duration of a job order assignment.
- Developed long-lasting relationship with many customers in the service jurisdiction resulting in years of repeat business.
- Successfully guided customers to upgrade their plumbing system that would benefit their home and quality of life.
- Handled warranty call-backs and minor problems to renew and restore company relationship with customers when needed.
- Contributed to increased company revenue by maintaining strong relationships with existing customers and obtaining referrals for new business opportunities.
- Provided excellent customer service by addressing client concerns and answering questions about plumbing systems.
- Trained junior technicians on proper techniques, safety protocols, and company procedures, raising overall team performance levels.
- Diagnosed and repaired leaks efficiently, minimizing property damage and water loss.
- Installed, repaired and maintained water, gas and sewer systems.
- Continued plumbing education and kept abreast of industry updates and improvements to best serve client needs.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Planned pipe system layout, installation and repair according to specifications.
- Eliminated risks by correctly identifying potential safety hazards.
- Used clamps and brackets to attach pipes to walls, structures and fixtures.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Cut and drilled holes in walls to permit passage of pipes.
- Filled pipe systems with water and air to determine location of leaks.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Inspected sewers and piping systems to assess quality and condition.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Operated ground microphones and listening discs to locate hidden water line leaks.
Shift Manager
Pizza Hut
06.2012 - 08.2013
- Managed employees in their stations and provided help and direction where needed.
- Placed orders over the phone and in person providing quality customer service.
- Cut labor where needed to stay within shift parameters.
- Managed a till for many transactions throughout each shift.
Boiler Technician Assistant
Kent School District
06.2012 - 08.2012
- Helped boiler technician of the Kent School District with various needs for the summer.
- Serviced boilers of each school with what was needed for flushing heat exchangers and cleaning burner chambers.
- Assisted in replacing parts when needed.
Education
No Degree - Engineering
Highline College
Des Moines, WA 05.2001 -
Skills
- Strong Communication Skills
- Sales and customer relationship-building
- Pipe installation expertise
- Basic Computer Literacy
- Soldering for repair or installation
- Re-pipe/Remodel rough-in and trim
- Hydro-jetter operation
- Sewer Pipe Bursting Equipment operation
- Excavator operation
- Concrete patching
- Asphalt patching
- Shoring and trench safety
Hobbies
I enjoy camping and backpacking with my family, hunting, hiking, and being outdoors.
I have been drumming for 20 years, playing guitar for 12; all self-taught.
Building structures and creating brings me satisfaction and joy.
Timeline
Plumbing Service Technician
Puget Sound Plumbing & Heating
08.2013 - Current
Shift Manager
Pizza Hut
06.2012 - 08.2013
Boiler Technician Assistant
Kent School District
06.2012 - 08.2012
No Degree - Engineering
Highline College
05.2001 -
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