Jennifer Witt
Rustburg,VA
Summary
Experienced nursing professional with a proven record of delivering high-quality in home care to patients. Demonstrates exceptional communication and task prioritization skills for effective patient care coordination. Well-versed in maintaining organization and efficiently managing tasks, thriving in any healthcare environment. Results-driven customer service and sales expert dedicated to driving impactful outcomes. Recognized for building strong client relationships, efficiently resolving issues, and adapting to evolving needs. Possesses excellent communication, problem-solving, and teamwork abilities, ensuring reliable collaboration and successful goal achievement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
PCA
Care Advantage, Inc.
04.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Assistant Front End Manager
Kroger
01.2003 - 04.2024
- Includes all the duties and responsibilities of cashier, customer service & accounting in addition to:
- Assist with monitoring and control supply expenses for the department
- Assist with managing cash control, sales and cash items and records for the store
- Manage the scheduling of Front-end associates to provide adequate department coverage
- Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
- Assist with creating and execute budgets and scheduling of labor in partnership with store management
- Manage time and attendance of all employees and discrepancies to upper management
- Assist in the development and implementation of department action plans to achieve desired results
- Collaborate with Front-end associates and promote teamwork
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
- Notify management of customer or employee accidents
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
Customer Service/Accounting
Kroger
01.2000 - 01.2003
- Includes all the duties and responsibilities of cashier in addition to:
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Responsible for actively greeting, engaging and assisting customers
- Accurately and efficiently balance cash and non-cash store functions
- May perform cashier duties and secretarial functions
- Perform front-end duties according to company policies, procedures, and practices
- Audit tills and handle vendor coupons, checks, money orders, and food stamps that come through the check stand on a daily basis
- Record and reconcile cash/non-cash shortages on a daily basis while understanding and adhering to the company's limits on cash shortages and/or overages and working honestly and effectively to control loss
- Answer phone and take messages when necessary
- Double check figures as well as those of the customer service managers, head clerks managers, and cashiers to find errors made
- Keep an orderly set of logbooks, prepare additional reports as needed
- Assist in maintaining the weekly over/short report
File Maintenance
Kroger
01.1999 - 01.2000
- Includes all duties and responsibilities of cashier in addition to:
- Promote trust and respect among associates
- Ensure that signs are properly hung on all displays on the sales floor
- Complete scan audits timely after weekly ad change
- Maintain shelf tags and ensures they are correctly hung to eliminate price discrepancies
- Walk the sales floor daily checking that all displays are properly signed
- Read, sort and distribute store mail to appropriate personnel
- Tender customer transactions in a quick and efficient manner
- Promote for sale to our customers any current charitable promotions
- Understand and follow the guidelines in scanning every item
Cashier
Kroger
04.1997 - 07.1999
- Greet customers and perform customer checkout transactions using a register
- Follow front-end checkout procedures in all transactions and expedite the checkout process
- Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management
- Practice preventive maintenance by properly inspecting equipment and notify the appropriate department or store manager of any items in need of repair
- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store
Education
General Education -
CVCC
Lynchburg, VA01.2001
High school Diploma -
Brookville High School
Lynchburg, VA01.1999
Skills
- Customer Service
- Accounting
- Communication
- Problem-solving
- Management
- Personal hygiene assistance
- Emotional support
- Compassionate care
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcareer Association for various patient care roles.
Timeline
PCA
Care Advantage, Inc.
04.2024 - Current
Assistant Front End Manager
Kroger
01.2003 - 04.2024
Customer Service/Accounting
Kroger
01.2000 - 01.2003
File Maintenance
Kroger
01.1999 - 01.2000
Cashier
Kroger
04.1997 - 07.1999
General Education -
CVCC
High school Diploma -
Brookville High School
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