Summary
Overview
Work History
Skills
Timeline
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Joshua Collins

Ludington,MI

Summary

Accomplished sales manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

10
10
years of professional experience

Work History

Personal Banking Representative III

West Shore Bank
11.2021 - Current
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Cross-sold bank products and services to meet customer needs and provide options with a yearly average cross sell of 8.
  • Explained very technical financial information to applicants in easy to understand language.
  • Processed loan applications and monitored progress from start to finish.
  • Led bank production for consumer lending with over 3 million in loan generation per year
  • Revised and updated bank lending procedures

Assistant Branch Supervisor

West Shore Bank
07.2019 - 10.2021
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
  • Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
  • Executed extensive variety of customer transactions according to institutional policy and procedures.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.

Personal Banker II

Fifth Third Bank
03.2018 - 07.2019
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.

Assistant Store Manager

Lowes Home Improvment
08.2015 - 01.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Project Specialist, Exteriors

Lowes Home Improvment
05.2013 - 08.2015
  • Oversaw selection, procurement and allocation of building materials and equipment.
  • Coordinated planning, scheduling and successful execution of multiple large-scale construction projects.
  • Developed and maintained relationships with contractors, sub-contractors and homeowners to support successful project completion.
  • Monitored project milestones and adjusted scheduling to meet deadlines.
  • Scheduled and facilitated meetings between project homeowners to discuss deliverables, schedules and conflicts.

Skills

  • Project Development
  • Selling Skills
  • Loss Mitigation
  • Partnership Management
  • Loans
  • Training Classes
  • Leadership
  • Work Planning and Prioritization
  • Time Management
  • Budget Controls
  • Customer Service
  • Client Correspondence

Timeline

Personal Banking Representative III

West Shore Bank
11.2021 - Current

Assistant Branch Supervisor

West Shore Bank
07.2019 - 10.2021

Personal Banker II

Fifth Third Bank
03.2018 - 07.2019

Assistant Store Manager

Lowes Home Improvment
08.2015 - 01.2018

Project Specialist, Exteriors

Lowes Home Improvment
05.2013 - 08.2015

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Joshua Collins