- Avid Reader
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Joshua Collins
Prairieville,LA
Summary
Dedicated professional with experience in customer service and summer camp management. Skilled in fostering teamwork and mentoring peers, with a focus on creating engaging environments and resolving inquiries efficiently. Aiming to leverage strengths to enhance service delivery.
Overview
5
5
years of professional experience
Work History
Federal Call Center Operator
NCDF
Baton Rouge, LA
09.2024 - Current
- Handled high volumes of inquiries with professionalism and efficiency.
- Provide accurate and professional guidance to callers.
- Provided accurate information regarding hotline policies and procedures
- Processed caller complaints through active listening and problem-solving techniques.
Summer Camp Counselor
Archbishop Shaw High School
Marrero, LA
06.2021 - Current
- Supervised daily activities, ensuring safety and engagement for all campers.
- Developed and implemented creative lesson plans aligned with camp objectives.
- Coordinated team-building exercises to enhance camper collaboration and communication skills.
- Mentored junior counselors, fostering a supportive and cohesive work environment.
Education
Bachelor of Science - Accounting
Louisiana State University
Baton Rouge, LA05-2029
Skills
- Customer service
- Problem-solving skills
- Goal oriented
- Resolving issues
Interests
Extracurricular activities
- Member of the LSU Bowling Club
- Captain of High School Lacrosse Team
- Captain of High School Bowling Team
- Vice-President of High School Student Government
Timeline
Federal Call Center Operator
NCDF
09.2024 - Current
Summer Camp Counselor
Archbishop Shaw High School
06.2021 - Current
Bachelor of Science - Accounting
Louisiana State University