Shift Supervisor
Starbucks
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Supported store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Assisted new store open, leading organization and flow of work routines.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Pilar in the community, driving sales while creating relationships that will generate returning sales