Joshua Colombo
Rome
Summary
Passionate and dedicated public servant with extensive experience in customer service and library operations. Skilled in research, information management, and community engagement, with a proven ability to communicate clearly and solve problems eciently. A strong writer, both creative and technical, who thrives in collaborative environments and adapts quickly to new challenges.
Detail-oriented library professional with a strong background in assisting patrons and planning outreach events. Recognized for effective communication, technology troubleshooting, and a passion for community engagement, ready to contribute to enriching library services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Library Assistant
Bartow County Library System
Cartersville
08.2024 - Current
- Assisted patrons in person and via phone with inquiries ranging from catalog searches to community resources and technology troubleshooting.
- Executed circulation tasks including checkouts, returns, shelving, and catalog updates to maintain organized and accessible collections.
- Registered new patrons, ensuring accurate data entry and effectively communicating library policies and available services.
- Managed study room bookings and supported patrons with reservations and scheduling needs.
- Cross-trained on reference desk operations and technology assistance, providing guidance on computers, digital resources, and local information.
- Entrusted with opening and closing responsibilities in supervisor's absence; provided guidance to part-time staff on policies and patron interactions.
- Contributed to planning and implementation of adult service programs and community outreach events.
Part Time Technician
South Cobb Regional Library
Mableton
10.2021 - 08.2024
- Processed new card applicants and renewed established patron accounts, verifying identification and residency documentation with accuracy and attention to detail.
- Provided information on local resources including polling locations, food pantries, and community events, demonstrating adaptability and research skills.
- Assisted patrons with library materials, digital platforms, and public computer access, ensuring a welcoming and efficient experience.
- Identified and corrected cataloging errors in the foreign language section, improving accessibility and organization of materials.
- Volunteered for multiple outreach initiatives and received consistent positive feedback from patrons for friendly and effective service.
Education
Associate of Science - Studies
Georgia Highlands College
Rome, US, GASkills
- Restaurant experience Library Services
- Microsoft Outlook English Writing Skills AI
- Guest relations Blogging Search Engine Optimization (SEO) Proofreading Microsoft Excel
- Host/Hostess Time management Microsoft Word Copywriting Oce experience
- Microsoft Powerpoint Conict management Google Docs Food Service Front desk
- Social Media Management Bussing Google Calendar Communication skills Administrative experience
- Integrated library system Customer service Google Drive WordPress Creative Writing
- Phone etiquette Hospitality Guest services Microsoft Oce Computer skills
- Certications and Licenses
- Driver's License
Certification
CPR Certication
Additional Information
- Additional Information , Authorized to work in the US for any employer
Timeline
Library Assistant
Bartow County Library System
08.2024 - Current
Part Time Technician
South Cobb Regional Library
10.2021 - 08.2024
Associate of Science - Studies
Georgia Highlands College