Summary
Overview
Work History
Education
Skills
Languages
Timeline

Joshua Concepcion

Lynn,MA

Summary

Dynamic professional with experience as a Voluntary Assistant at Helpshift, where I enhanced volunteer engagement and streamlined processes. Proficient in HTML, CSS, and JavaScript, I excel in delivering exceptional customer service and fostering team collaboration, ensuring a positive impact on organizational goals and participant satisfaction.

Overview

2
2
years of professional experience

Work History

Voluntary Assistant

Helpshift
11.2024 - 02.2025
  • Assisted in organizing and managing volunteer activities, ensuring a positive experience for all participants.
  • Trained new volunteers in organizational procedures, ensuring consistency across all programs and services provided.
  • Increased awareness of organizational mission through social media management and content creation.
  • Streamlined administrative processes by maintaining accurate records and updating databases regularly.

Electronics Sales Associate

02.2023 - 04.2024
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.

Education

Associate of Science -

North Shore Community College, Danvers, MA
08-2027

Skills

  • html
  • Css
  • Javascript

  • Nodejs
  • Git
  • Github

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Voluntary Assistant - Helpshift
11.2024 - 02.2025
Electronics Sales Associate -
02.2023 - 04.2024
North Shore Community College - Associate of Science,
Joshua Concepcion