Joshua Conder
Myrtle Beach,SC
Summary
Dynamic Customer Service Representative with exceptional oral and written communication skills, complemented by strong active listening and analytical problem-solving abilities. Committed to enhancing customer experiences through a service-oriented approach, adept at understanding customer needs and delivering tailored solutions that foster loyalty. Proven track record of effectively resolving issues while maintaining a positive rapport with clients, ensuring satisfaction and repeat business. Passionate about creating lasting relationships that drive success for both customers and the organization.
Overview
9
9
years of professional experience
Work History
Delivery Driver/Customer Service
Door Dash
12.2022 - Current
- Maintain a clean and organized delivery vehicle to ensure a professional and presentable image to customers.
- Ensure compliance with all traffic laws and regulations while delivering food orders.
- Manage customer feedback and resolve any issues or complaints in a timely and satisfactory manner to ensure customer satisfaction and loyalty.
- Handle customer complaints or issues effectively and provide appropriate solutions.
- Coordinate with Dispatch team to optimize delivery routes and minimize delivery times.
- Ensure prompt and accurate delivery of food orders to customers.
- Maintain a high level of customer service by promptly and professionally addressing any customer concerns or questions during the delivery process.
Route Driver
DHL dba Gateway Overnight
06.2022 - 12.2022
- Operated as a Route Driver for DHL dba Gateway Overnight.
- Maintain accurate and up-to-date records of deliveries and pickups.
- Ensure on-time and accurate delivery of packages to customers.
- Ensure compliance with all traffic laws and regulations.
- Handle customer inquiries and concerns regarding deliveries.
- Provide excellent customer service by addressing customer concerns and resolving issues in a timely manner.
- Operate and maintain safe and reliable delivery vehicles.
- Ensure the safe transportation and handling of packages to prevent damage or loss.
Delivery Driver/Customer Service
Door Dash
08.2021 - 06.2022
- Maintain a safe and clean work environment by keeping delivery vehicle clean and organized, following all safety protocols, and reporting any safety hazards or incidents to the appropriate channels.
- Maintain a positive and professional attitude while interacting with customers and resolving any customer service issues that may arise during deliveries.
- Provide exceptional customer service by ensuring timely and accurate delivery of orders, resolving customer inquiries and complaints, and maintaining a professional and friendly demeanor.
Team Lead/Technical Associate/Supervisor
Accucode
07.2017 - 08.2021
- Served as a team leader, overseeing quality control and returns of equipment in a warehousing environment.
- Collaborate with the HR department to develop and implement employee retention strategies.
- Manage and prioritize team tasks and projects to ensure timely completion and customer satisfaction.
- Coordinate and lead cross-functional teams to ensure timely and successful completion of projects.
- Monitor team performance and provide feedback to ensure high productivity and quality standards.
- Conduct regular performance evaluations and provide constructive feedback to team members to support their professional growth and development.
- Conduct regular performance evaluations to assess the progress and development of team members.
- Collaborate with project managers and clients to understand their requirements and provide technical expertise and guidance during project planning and execution.
Education
Associate of Science -
Ivy Tech Community College
Indiana01-2016
Associate of Arts - History
Horry-Georgetown Technical College
Conway, SC12-2026
Skills
- Safe driving
- Vehicle maintenance
- Record keeping
- Package handling
- Customer inquiries
- Delivery efficiency
- Complaint resolution
- Computer efficiency
Timeline
Delivery Driver/Customer Service
Door Dash
12.2022 - Current
Route Driver
DHL dba Gateway Overnight
06.2022 - 12.2022
Delivery Driver/Customer Service
Door Dash
08.2021 - 06.2022
Team Lead/Technical Associate/Supervisor
Accucode
07.2017 - 08.2021
Associate of Science -
Ivy Tech Community College
Associate of Arts - History
Horry-Georgetown Technical College