Joshua Contreras
Houston,TX
Summary
Highly-motivated Professional with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
DHL Courier
DHL Express Service
Humble, TX
04.2024 - Current
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Communicated with customers to coordinate delivery times.
- Ensured all packages were properly labeled and sealed.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Delivered items to residential addresses within specified time frames.
- Provided excellent customer service by answering questions about delivery status.
- Drove company vehicle to transport goods between locations safely and efficiently.
Security Officer
Pro Security Group
Houston, TX
11.2023 - 01.2024
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Packer Associate
Lsi Industries Inc
Houston, TX
02.2021 - 03.2022
- Transported finished goods from production area to loading dock for shipment.
- Identified incorrect or damaged items received from suppliers and reported them accordingly.
- Repackaged bulk items into smaller quantities for individual sale or distribution.
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Monitored stock levels regularly and requested new supplies when necessary.
- Followed all safety protocols while operating packaging equipment or handling hazardous materials.
- Organized packages according to size, weight, destination, or type of product using hand-held scanners.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Maintained records of inventory levels and tracked shipments within the warehouse system.
Warehouse Packer
House of Forgings
Houston, TX
06.2019 - 01.2021
- Assembled and packed orders according to customer specifications.
- Verified accuracy of items picked against packing list.
- Organized warehouse inventory and stocked shelves with incoming deliveries.
- Labeled boxes, containers, and pallets for shipment purposes.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
- Received incoming shipments, inspected contents, compared against invoices and purchase orders.
- Weighed packages prior to shipping to ensure compliance with weight regulations.
- Identified damaged or defective products upon receipt and reported them accordingly.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
- Utilized proper techniques for lifting, packing and handling heavy objects.
Customer Service Representative
Summer Energy Holdings Inc.
Houston, TX
05.2018 - 04.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Installer Helper/Driver/Customer Service Manager, Assembly Quality
Hardman Signs
Houston, TX
02.2017 - 03.2018
- Assisted installers in unloading and transporting materials to job sites.
- Cleaned installation areas, tools, and equipment after each job.
- Organized tools and supplies needed for installations.
- Provided support to team members throughout the installation process.
- Responded quickly to customer inquiries regarding installation progress.
- Reviewed work orders to determine type of material required for installations.
- Secured necessary permits and licenses prior to beginning any installations.
- Set up ladders, scaffolding, lifts, hoists, saws, drills, grinders, routers. as needed.
- Stocked inventory shelves with materials needed for upcoming installations.
- Troubleshot problems with existing systems or components as needed.
- Verified accuracy of measurements taken during the installation process.
- Answered questions and responded to issues to deliver exceptional service to customers.
Education
High School Diploma -
Eastwood Academy
Houston, TX06-2011
Art
Houston Community College
Houston, TXSkills
- Attention to Detail
- Working Independently
- Licensed driver in Texas
- Customer Service
- Time Management
- Problem-Solving
- Relationship building and rapport
- Professionalism
- Excellent Communication
- Teamwork and Collaboration
- Adaptability
- Decision-Making
- Organizational Skills
LEAD America
- (2004-2010)"First 16" to Attend 6 Years in traveling through out the United States focusing on Leadership skills.
- Community Service For Local Parks/Helped built home for family in need due to disaster in Albany,New York.
- Head Mentor/Co Founder: Carter Higley
Timeline
DHL Courier
DHL Express Service
04.2024 - Current
Security Officer
Pro Security Group
11.2023 - 01.2024
Packer Associate
Lsi Industries Inc
02.2021 - 03.2022
Warehouse Packer
House of Forgings
06.2019 - 01.2021
Customer Service Representative
Summer Energy Holdings Inc.
05.2018 - 04.2019
Installer Helper/Driver/Customer Service Manager, Assembly Quality
Hardman Signs
02.2017 - 03.2018
High School Diploma -
Eastwood Academy
Art
Houston Community College
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