Joshua Cook
Lacey,WA
Summary
Experienced and customer-focused professional with a strong background in sales management, problem-solving, and team support. Proficient in utilizing CRM tools, effective communication, and streamlining processes to enhance efficiency and drive revenue growth. Known for adaptability and a collaborative approach, constantly seeking opportunities to improve productivity and achieve success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Foreman
CPR INC
10.2008 - Current
- Communicated with clients to ensure project expectations and requirements were met
- Addressed customer concerns promptly, providing solutions to maintain satisfaction
- Ensured high-quality workmanship and adherence to project specifications
- Coordinated with subcontractors and vendors to deliver materials and services on time
- Maintained clean, organized, and safe worksite to enhance customer experience
Sales Support Specialist/Training Lead
Keller Williams
Olympia, WA
11.2019 - 06.2022
- Initiate outbound calls to potential clients or customers to introduce products/services
- Identify key decision-makers and engage them in meaningful conversations
- Qualify leads by gathering relevant information about their needs and budget
- Overcome objections and address customer concerns in a professional manner
- Maintain accurate records of calls, including client details, outcomes, and follow-up actions
- Meet daily, weekly, and monthly call quotas or sales targets
- Update and manage the customer database to ensure accurate information is always available
- (CRM)
- Keep up to date with product knowledge and market trends to provide relevant information
- Maintain a positive attitude and professional demeanor throughout all calls
- Training lead, and worked to bolster our numbers by adjusting our script leading to a 20% increase in closing rates
- Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
Store Manager
CRICKET
06.2017 - 11.2019
- Engaged with customers over the phone to understand their needs and recommend suitable products/services
- Addressed customer inquiries and concerns, providing clear and effective solutions
- Built and maintained strong customer relationships to drive repeat business and referrals
- Met and exceeded sales targets through persuasive communication and active listening
- Accurately processed orders and maintained detailed records in CRM software
Internet Sales Consultant
MULLINAX FORD
02.2015 - 06.2017
- Interacted with online customers via chat, email, and phone to understand their needs and recommend products/services
- Responded promptly to inquiries, providing detailed product information and personalized solutions
- Built and maintained strong customer relationships to drive repeat business and positive reviews
- Met and exceeded online sales targets through effective digital communication and consultative selling
- Processed orders accurately and maintained up to date customer records in CRM software
Store Manager/Fleet Tracker
AT&T
09.2013 - 02.2015
- Led daily store operations, ensuring exceptional customer service and efficient sales processes
- Assisted customers in selecting phone plans and devices, providing expert product knowledge and tailored recommendations
- Trained and coached sales associates to meet and exceed performance goals
- Managed inventory levels, merchandising, and store organization to optimize the customer experience
- Analyzed sales data to drive revenue growth and implement effective marketing strategies
Store Manager
RADIO SHACK
04.2009 - 09.2013
- Achieved #4 ranking nationwide through strong leadership, sales strategies, and customer satisfaction
- Promoted to Store Manager within due to strong leadership, sales performance, and customer service excellence
- Developed and executed sales strategies that contributed to achieving a #4 national ranking in store performance
- Recruited, trained, and mentored a high-performing sales team, improving productivity and customer engagement
- Implemented inventory control measures, reducing stock shortages and optimizing inventory control measures
Education
High School Diploma -
Tenino High School
Tenino, WA06.2008
Skills
- Skilled Verbal Communicator
- Excellent Written & Verbal Skills
- Computer Skills
- Regulatory compliance
- Customer Success
- Customer Growth
- Customer Onboarding
- Time Management
- Detail-oriented
- Inquisitive
- Conflict Resolution
- Active Listener
- Negotiator
- Trainer
- Project Management
- Leadership
- Error-free
- Customer Service Mindset
- Customer Relationship Management
- Perspective Taking
- Problem Solver
- Collaboration
Websites
Certification
Introduction to Cyber Security, Cisco, 03/09/25
Timeline
Sales Support Specialist/Training Lead
Keller Williams
11.2019 - 06.2022
Store Manager
CRICKET
06.2017 - 11.2019
Internet Sales Consultant
MULLINAX FORD
02.2015 - 06.2017
Store Manager/Fleet Tracker
AT&T
09.2013 - 02.2015
Store Manager
RADIO SHACK
04.2009 - 09.2013
Foreman
CPR INC
10.2008 - Current
High School Diploma -
Tenino High School
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