Joshua Cook
Trenton
Summary
Reliable professional offering several years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Maintenance Technician lll
AvalonBay Communities
Princeton
11.2024 - 11.2025
- Conducted routine inspections of systems and equipment for maintenance needs.
- Performed repairs on HVAC, plumbing, and electrical systems as needed.
- Assisted in maintaining property grounds, ensuring cleanliness and safety standards.
- Responded promptly to maintenance requests from residents and staff members.
- Collaborated with team members to achieve efficient workflows during maintenance tasks.
- Documented maintenance activities in property management software accurately.
- Followed safety protocols to ensure a safe work environment for all staff members.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Maintained accurate records of all maintenance activities performed.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
Building Superintendent
RPM Development group
Montclair
05.2022 - 04.2024
- Managed daily operations of residential building to ensure tenant satisfaction.
- Oversaw maintenance team to address repairs and upkeep efficiently.
- Coordinated move-ins and move-outs for residents in a timely manner.
- Conducted regular inspections to maintain property standards and safety compliance.
- Communicated with residents regarding policies, events, and service requests.
- Collaborated with vendors for service contracts and repairs as needed.
- Implemented preventive maintenance schedules to enhance building longevity.
- Managed budgeting process for operating expenses including capital expenditures.
- Maintained records of tenant complaints or requests for service in order to track progress towards resolution.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Maintenance Coordinator
Nailit Handyman
Mahwah
01.2020 - 04.2022
- Managed work orders and tracked progress using maintenance management software.
- Communicated effectively with team members to prioritize tasks and projects.
- Ensured that safety regulations were followed at all times during maintenance operations.
- Reviewed job orders regularly to ensure tasks were completed according to established standards.
- Maintained detailed records of maintenance activities, ensuring accuracy and completeness.
- Developed comprehensive strategies for improving overall efficiency in maintenance processes.
- Monitored inventory levels of spare parts and supplies, ordering additional items as needed.
- Resolved conflicts between different parties involved in maintenance operations.
- Participated in team meetings focused on developing innovative approaches towards problem solving within the organization.
Call Center Representative
Flash Global Logistics
Parsippany
03.2014 - 12.2019
- Managed inbound customer inquiries through multiple communication channels.
- Assisted customers with order tracking and shipment status updates.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Documented customer interactions accurately in the CRM system.
- Collaborated with logistics teams to address service issues promptly.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Education
Certificate - Electrical Electronics Systems And Technology
Lincoln Technical Institute
Union, NJ11-2021
High School Diploma -
Willingboro High School
Willingboro, NJ06-2010
Skills
- HVAC troubleshooting
- Electrical repairs
- Plumbing maintenance
- Preventive maintenance
- Safety compliance
- Work order management
- Parts ordering
- Team collaboration
- Customer communication
- Time management
- Attention to detail
- Conflict resolution
- Record keeping
- Documentation
- Proficient in [software]
- Property management
- Maintenance scheduling
- Inventory management
- Customer relationship management
- Effective communication
- Strategic planning
- Database management
- Logistics coordination
Certification
EPA (Environmental protection Agency)
References
References available upon request.
Timeline
Maintenance Technician lll
AvalonBay Communities
11.2024 - 11.2025
Building Superintendent
RPM Development group
05.2022 - 04.2024
Maintenance Coordinator
Nailit Handyman
01.2020 - 04.2022
Call Center Representative
Flash Global Logistics
03.2014 - 12.2019
Certificate - Electrical Electronics Systems And Technology
Lincoln Technical Institute
High School Diploma -
Willingboro High School