JOSHUA COOLEY
Indianapolis,IN
Summary
A highly dependable, proactive, and personable manager committed to achieving high customer satisfaction and exceeding ambitious targets. I take pride in my ability to lead, motivate, and inspire my team to excel. Boasting over 20 years of experience in the food service industry, I am Serve Safe certified and authorized to work for any employer in the US.
Overview
20
20
years of professional experience
Work History
Food Service Manager
Aramark Healthcare
Indianapolis, IN
05.2023 - Current
- As the retail manager at Community North Hospital, I oversee a retail space that generates over $250,000 in monthly sales. This includes a convenience store, a licensed Starbucks, and the Cancer Center Cafe.
- Lead a team of over 30 hourly employees, and 4 supervisors.
- This year, I've boosted sales at the cafe by 20% without hiking prices. I achieved this by diversifying our offerings, introducing new coffee and ice cream suppliers, hosting different guest restaurant's, expanding our menu into the evenings and weekends, and hiring additional staff to enhance customer service and sales efficiency.
- Upgraded to full staffing levels at Starbucks, enabling the extension of operating hours into evenings and Saturdays. The store was recently recognized as the Store of the Quarter among 22 locations across Indiana, Ohio, and Kentucky.
- Interview, hire, coach, and reward staff, and apply the progressive discipline policy when standards of service, behavior, and attendance are not met.
- Develop quarterly menu updates, highlight featured chefs, and showcase guest restaurants at cafe stations.
- Oversee the scheduling and manage time-off requests for the Starbucks store, as well as for a team of six supervisors.
Food Service Manager
Aramark Healthcare
Indianapolis, IN
02.2021 - 05.2023
- I led the retail team at Community East Hospital, which consists of 20 hourly employees and 2 supervisors.
- Managed the cafe, bistro, and Java City coffee shop.
- Managed payroll and coordinated schedule requests for a department comprising over 80 employees and 6 supervisors.
- Oversaw the interview and training procedures for the retail team, and collaborate with the nutrition program coordinator to develop a new quarterly menu that complies with food service guidelines and the REACH grant requirements.
- I was responsible for creating menu signage, and promoting our new special and menus
- Conduct annual reviews, manage disciplinary actions, and facilitate coaching sessions with the retail team.
- In my role, we successfully reopened multiple stations post-COVID and have also seen an increase in sales and customer feedback scores. Worked to reduce turnover by engaging team weekly.
- Efficiently resolved all customer complaints, which involved contacting the customer to understand the issue, coaching the team to prevent future occurrences, and following up with the customer to confirm resolution.
Patient Service Supervisor
Community Health Network
Indianapolis, IN
01.2018 - 02.2021
- Led the patient rounding of over 50 patients per month. Addressed patient issues in real time and mentored team members to enhance patient satisfaction.
- Collaborated with dietitians and nurses to tailor meals for patients according to their dietary needs. Assisted patients and their families with meal planning and provided recipes for ongoing outpatient nutritional care.
- Contributed to both the production and patient service aspects of the department.
- Managed ordering, receiving, stocking, inventory, cash handling, deposits, audits, pricing, and promotions.
Kitchen Manager
Old Point Tavern
Indianapolis, IN
03.2004 - 01.2018
- As a Salaried Kitchen Manager, I oversaw daily operations for 13 years, preparing schedules, standardizing recipes, and maintaining labor and food costs below the owner's set metrics while sustaining high sales and ensuring a clean, sanitary kitchen.
- I initiated quarterly menu updates with a focus on local products and managed the ordering, receiving, storage, and inventory of all food and beverage items.
- Additionally, I led the recruitment, interviewing, training, and disciplinary processes for all staff members.
Education
Ive Tech Community College
Skills
- Menu Pricing and Writing
- Delegating Assignments and Tasks
- Employee Performance Evaluations
- Staff Scheduling
- Money Handling
- Front of House Management
- Team Development
- Employee Retention
- Health Code Compliance
- Hiring Procedures
- Disciplinary Action
- Labor and Food Cost Control
- Safety and Sanitation Standards
Timeline
Food Service Manager
Aramark Healthcare
05.2023 - Current
Food Service Manager
Aramark Healthcare
02.2021 - 05.2023
Patient Service Supervisor
Community Health Network
01.2018 - 02.2021
Kitchen Manager
Old Point Tavern
03.2004 - 01.2018
Ive Tech Community College
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