Summary
Overview
Work History
Education
Skills
Timeline
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Josh Copus

Owasso,OK

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Operations Manager - Insurance

Farmers Insurance
03.2021 - Current
  • Trained new employees on proper protocols and customer service standards.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Maintained high standards of customer service by building relationships with clients.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Responded to customer calls swiftly to resolve issues and answer questions.

BMW Genius / Sales Associate

Group 1 Automotive Inc.
01.2018 - 03.2021
  • Managed over 20 calls per day.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction while handling BMW product returns quickly and professionally.
  • Solved customer challenges by offering relevant BMW products and services.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Educated customers on promotions to enhance sales.

Delivery Courier /Building Maintenance Worker

Smith Brothers
01.2016 - 01.2018
  • Picked up, and delivered important documents across Tulsa, OK.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
  • Finalized work on building systems by completing basic carpentry and other finish work.
  • Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Tested electrical continuity and electrical wiring by using volt meter.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Performed locksmithing tasks by installing new locks, door handles and door closers with screw drivers and drills.

Education

High School Diploma -

Owasso High School
Owasso, OK
12.2016

Skills

  • BMW trend knowledge
  • Merchandising Knowledge
  • Exceptional Customer Service
  • Multi-tasking strength
  • Problem-solving skills
  • Shipment processing
  • Relationship building
  • Sales expertise
  • Professional demeanor
  • Building maintenance
  • Excellent people skills
  • Recruit Well-Qualified Staff
  • Operational Efficiency
  • Performance Feedback

Timeline

Operations Manager - Insurance

Farmers Insurance
03.2021 - Current

BMW Genius / Sales Associate

Group 1 Automotive Inc.
01.2018 - 03.2021

Delivery Courier /Building Maintenance Worker

Smith Brothers
01.2016 - 01.2018

High School Diploma -

Owasso High School

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Josh Copus