Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Cornelison

McKinney

Summary

Strategic Director known for high productivity and efficient task completion. Specialize in operational strategy, team leadership, and financial oversight. Exhibit strong problem-solving skills, effective communication, and adaptability, promoting seamless team collaboration and ensuring successful project outcomes.

Overview

9
9
years of professional experience

Work History

Director

Crossmark
04.2022 - Current
  • Accountable for meeting and assessing KPI’s, identifying potential issues and taking corrective action as required to achieve results.
  • Drive a decreased deduction balance for all clients through resolution of dependencies.
  • Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
  • Develop and maintain relationships with internal stakeholders to improve performance for the clients.
  • Communicate with clients about achievements and overall performance on their business.
  • Lead the access team to ensure all GBS individuals have the access needed to complete their day-to-day responsibilities.
  • Assume additional responsibilities with existing as well as new clients to drive continuous improvement.

Trade Manager

Crossmark
02.2016 - Current
  • Responsible for maintaining deduction balances to client specifications.
  • Driving client satisfaction by addressing deduction balances, resolving specific client issues, and improving overall efficiencies.
  • Working with internal associates to resolve open dependencies to enable the analysts to clear the deduction.
  • Working with the Crossmark Service Delivery Center to identify deduction opportunities that can be resolved.
  • Built relationships internally and externally to improve processes and time spent on deductions for specific clients.
  • Delivered reporting on Crossmark deliverables to internal leadership as well as clients.
  • Identified and implemented efficiencies into processes used by the Deduction Lead for deductions as well as reporting.
  • Ability to manage multiple projects with varying complexities ensuring accuracy and client satisfaction upon completion.

Manager of Supply Chain Customer Service North America

Deoleo
02.2019 - 04.2022
  • Manage the Customer service representatives’ team. Responsible for the oversight of the duties, the progress and careers of the team members.
  • Oversee the successful fulfillment execution of all orders received from customers from order entry through invoicing.
  • Primary point of contact for all National Account replenishment teams throughout the ordering and fulfillment process.
  • Oversee the receipt, processing and follow up to resolution of all customer complaints.
  • Maintain proper department Electronic Data Interface (EDI) support working with the IT department including promoting and fully utilizing automated order entry processes with customers and brokers.
  • Research and resolve deductions for National Accounts. Authorize and ensure validity of customer returns & credits.
  • Define, implement, and measure the effectiveness of processes within Customer Care to ensure efficient results and continuous improvement to service.
  • Analyze and manage weekly reporting including, but not limited to, customer scorecard data, measuring our performance vs. the customer’s guidelines / expectations.
  • Setting customer service goals and objectives for the organization and achieves results by utilizing leadership, direct/indirect influence, persuasion, and solid execution of management principles that adhere to the procedures, policies, and systems of the Organization.
  • Completing and submitting all required documentation with regards to pricing issues, PO changes, date extensions, scorecard exclusions, new item setup, discontinued items, etc. and coordinating with other departments accordingly.

Education

BS - Business Administration

University of North Texas
12.2009

Skills

  • KPI assessment
  • Process improvement
  • Data analysis
  • Customer relationship management
  • Supply chain management
  • Team leadership

Timeline

Director

Crossmark
04.2022 - Current

Manager of Supply Chain Customer Service North America

Deoleo
02.2019 - 04.2022

Trade Manager

Crossmark
02.2016 - Current

BS - Business Administration

University of North Texas

Similar Profiles

CREATE PROFILE