Joshua Cornell
Hurricane,UT
Summary
Dynamic and customer-focused professional with extensive experience at FedEx Ground, excelling in conflict resolution and quality assurance. Proven track record in enhancing delivery efficiency and customer satisfaction through effective communication and problem-solving skills. Adept at managing hazardous materials and ensuring accurate package handling in fast-paced environments.
Overview
11
11
years of professional experience
Work History
P&D Driver
Fast and Furious Delivery Co.
05.2025 - 11.2025
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Get to know and understand customers wants/preferences to provide the best possible customer experience.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
Operations Admin
Federal Express/FedEx Ground
10.2022 - 05.2025
- Research addresses and print maps for drivers to ensure a hassle-free delivery.
- Repack and process damages that occur during sort
- Find and plot new addresses to prevent further delivery issues.
- Answer phones for customers and fedex support to solve any delivery issues that may have been occurring/answer any questions.
- Make a weekly supply order list to ensure we would have stock of boxes, tape, labels, equipment, etc.
- Fill in empty spots when short staffed.
- Ensure every package that is not being delivered the same day is coded or has a plan for exactly when it will be out for delivery.
- Work with contractors to have a plan for any appointment packages are on the correct truck with a timeframe that is adequate for both the driver and the customer.
- Triple-check any local misloads and ensure they are on the right route no later than the very next day.
- Processes intercepts and confirm that they will be accepted if going to a hold at location/are being corrected to a valid address.
- Monitor the shelves in the QA area for held packages that have been corrected and ready to be delivered.
Merchandise Operations Leader
Petco
04.2019 - 12.2021
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Reviewed customer feedback to identify trends and improve product selection.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Interacted with customers to obtain feedback and drive satisfaction.
- Greeted store customers and discussed needs.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Cashier
Del Taco
10.2017 - 03.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Upsold additional products and services to customers to boost sales.
- Monitored customer orders to confirm accuracy in preparation and delivery.
Cashier
Jack in the Box
05.2015 - 09.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Upsold additional products and services to customers to boost sales.
- Monitored customer orders to confirm accuracy in preparation and delivery.
Skills
- Hazardous materials handling
- Conflict resolution
- Package scanning
- Loading and unloading
- Stocking and inventory
- Customer service
- Shipping and packaging
- Pallet jack and hand truck operation
- Clear communication
- Exceptional written and verbal communication skills
- Problem-solving
- Time management
- Positive attitude
- Quality assurance
Awards
July 2024 Bravo Zulu award at FedEx ground
March 2022 Package Handler of the month
Timeline
P&D Driver
Fast and Furious Delivery Co.
05.2025 - 11.2025
Operations Admin
Federal Express/FedEx Ground
10.2022 - 05.2025
Merchandise Operations Leader
Petco
04.2019 - 12.2021
Cashier
Del Taco
10.2017 - 03.2019
Cashier
Jack in the Box
05.2015 - 09.2017