Joshua Costello

-Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
- Streamline and improve processes to increase productivity for future workloads.
- Processed and sort outgoing/incoming mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Created detailed documentation for package tracking purposes, allowing recipients to monitor the status of their shipments in real time.
- Follow detailed DOJ instructions regarding mail safety and legal document safety compliance.
- Collaborated with multiple state government agencies daily to complete day to day needs and tasks.
- Maintain accurate records of incoming and outgoing mail transactions.

- Mastered automated sorting machines to quickly sort large volumes of mail.
- Effectively documented logs of postage charges and organized receipts.

- Regularly reviewed transactions and audits for compliance with state and federal laws
- Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS and FedEx.
- Maintained records of outgoing mail items.

- Assisted customers complete transactions and various other requests by telephone and in-person.
- Quickly and efficiently inputted data into a spreadsheet program to record information about each shipment.
- Scanned documents into a digital format for archiving.
- Efficiently received, sorted and organized incoming letters and packages.

- Analyzed and verified financial information to ensure accuracy of application data.
- Handle customer complaints with empathy and professionalism, escalating issues when necessary.
- Developed strategies for reducing delinquencies, charge-offs, and other risks associated with consumer lending.
- Communicated with internal departments on any changes in customer accounts.
- Monitored and maintained compliance with internal controls and government/bank regulations.
- Maintained accurate records of customer interactions and transactions.
- Managed a large portfolio of existing customer accounts while ensuring compliance with banking regulations.
- Received inbound 80+ customer calls daily related to credit and accounts receivable.
- Assisted customers in navigating online banking platforms and mobile applications,
enhancing their overall digital experience.

- Excelled in high-stress situations effectively, maintaining professionalism under

pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing
accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Delivered exceptional customer service to every customer by leveraging extensive
knowledge of products and services and creating welcoming, positive experiences.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Excelled in communication with customers and employees to answer questions or explain information.
- Ensured compliance with all applicable laws and regulations related to the business operations.