Detail-oriented professional with commitment to division/agency satisfaction to produce high-quality work. Professional mail services specialist with proven track record in managing mail and packages, ensuring accurate sorting, and timely distribution.
Known for reliability, adaptability, and strong commitment to team collaboration and achieving results. Skilled in customer service, mail handling, and maintaining operational efficiency.
-Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
- Streamline and improve processes to increase productivity for future workloads.
- Processed and sort outgoing/incoming mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Created detailed documentation for package tracking purposes, allowing recipients to monitor the status of their shipments in real time.
- Follow detailed DOJ instructions regarding mail safety and legal document safety compliance.
- Collaborated with multiple state government agencies daily to complete day to day needs and tasks.
- Maintain accurate records of incoming and outgoing mail transactions.
- Mastered automated sorting machines to quickly sort large volumes of mail.
- Effectively documented logs of postage charges and organized receipts.
- Regularly reviewed transactions and audits for compliance with state and federal laws
- Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS and FedEx.
- Maintained records of outgoing mail items.
- Assisted customers complete transactions and various other requests by telephone and in-person.
- Quickly and efficiently inputted data into a spreadsheet program to record information about each shipment.
- Scanned documents into a digital format for archiving.
- Efficiently received, sorted and organized incoming letters and packages.
- Analyzed and verified financial information to ensure accuracy of application data.
- Handle customer complaints with empathy and professionalism, escalating issues when necessary.
- Developed strategies for reducing delinquencies, charge-offs, and other risks associated with consumer lending.
- Communicated with internal departments on any changes in customer accounts.
- Monitored and maintained compliance with internal controls and government/bank regulations.
- Maintained accurate records of customer interactions and transactions.
- Managed a large portfolio of existing customer accounts while ensuring compliance with banking regulations.
- Received inbound 80+ customer calls daily related to credit and accounts receivable.
- Assisted customers in navigating online banking platforms and mobile applications,
enhancing their overall digital experience.
- Excelled in high-stress situations effectively, maintaining professionalism under
pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing
accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Delivered exceptional customer service to every customer by leveraging extensive
knowledge of products and services and creating welcoming, positive experiences.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Excelled in communication with customers and employees to answer questions or explain information.
- Ensured compliance with all applicable laws and regulations related to the business operations.