Joshua Cotto
Houston
Summary
Sales Associate with a strong commitment to exceptional customer service and sales maximization. Proven ability to support team objectives and foster customer relationships. Consistently exceeds performance standards and sales targets through persuasive communication and a friendly demeanor.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Westside Kia
Katy
08.2023 - Current
- Kia certified.
- Sale of new and used items. On customer experiences with dealership personnel during the sales process in order to improve future interactions.
- Assisted customers in the selection of appropriate vehicle models, packages and options.
- Advised customers on financing options and warranties available for their purchase.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Maintained customer satisfaction by providing prompt, reliable service.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
Retention Manager
Volkswagen west Houston
Houston
01.2023 - Current
- Certified VW sales
- Manage team to achieve set goals.
- Manager customer from the service to sale side to help better there experience with Volkswagen.
- Keep up with reports and make sure adds and email blast get set out to customers in our system.
- Proven positive track record
Sales Specialist
Mighty Dog Roofing
Houston
03.2022 - 12.2022
- Built strong relationships with key accounts through regular visits and follow-ups.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Negotiated contracts with vendors for better pricing on equipment and supplies.
- Established processes for tracking leads from initial contact through closure of sale.
- Maintained accurate records of customer interactions and transactions.
- Cultivated referral networks to identify new business opportunities.
Floor Manager
Volkswagen Cypress
Houston
04.2020 - 02.2022
- Manage a team of 7-12 people.
- Keep the daily goal for the store going.
- Managed financial records related to budgeting, forecasting, and other accounting activities.
- Coached team members on customer service techniques and provided feedback on performance.
- Provided training and guidance to new employees regarding store policies and procedures.
- Developed strategies for increasing sales productivity and profitability within the department.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Analyzed customer feedback data to identify areas of improvement in service quality.
Volkswagen Certified Sales
Volkswagen Cypress
Houston
12.2019 - 02.2022
- Achieved high customer satisfaction by effectively resolving issues with friendly assistance.
- Commended by management for excellence in customer service delivery.
- Leveraged interpersonal skills to initiate conversations and engage customers.
- Participated in ongoing education and advanced training to enhance product knowledge.
Auto Body Technician
Caliber Collision
College Station
02.2018 - 12.2019
- I repair cars to there factory standards and specification according to the car.
- Certified auto body technician.
- Welding certified
- Frame certified.
M1A1 SEPv2 Vehicle Systems Maintainer/Senior Advisor
U.S Army
Fort Hood
01.2014 - 12.2018
- Accurately maintains military vehicles, equipment, and personnel records
- Serves as Senior Technical Advisor for key military and civilian Maintenance Technicians
- Analyzes vehicle maintenance records to develop trend analysis; creates parts requirements summary and decrement list to increase cost efficiencies and enhance unit readiness
Education
High School Diploma -
Cypress Falls High School
Cypress, TX01.2013
Skills
- Auto body and collision repair
- Automotive technician
- Welding and mechanical skills
- Vehicle maintenance and oil change
- Blueprint reading and electrical systems
- Suspension and drivetrain expertise
- Microsoft Excel and Word proficiency
- Sales management and product demonstrations
- Customer service and relationship management
- Direct, B2B, and retail sales strategies
- Organizational and leadership skills
- CRM software utilization
- Commercial driving experience
- Financial services knowledge
- Marketing and territory management
Certification
- Welding Certification
- Driver's License
- Secret Clearance
- Top Secret Clearance
- ASE Certification
- Kia certified
- Volkswagen certified
Timeline
Sales Associate
Westside Kia
08.2023 - Current
Retention Manager
Volkswagen west Houston
01.2023 - Current
Sales Specialist
Mighty Dog Roofing
03.2022 - 12.2022
Floor Manager
Volkswagen Cypress
04.2020 - 02.2022
Volkswagen Certified Sales
Volkswagen Cypress
12.2019 - 02.2022
Auto Body Technician
Caliber Collision
02.2018 - 12.2019
M1A1 SEPv2 Vehicle Systems Maintainer/Senior Advisor
U.S Army
01.2014 - 12.2018
High School Diploma -
Cypress Falls High School
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