Joshua Coyle
Oregon City,OR
Summary
Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Clackamas Inn & Suites
Clackamas, United States
08.2019 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Driver
Privates With Dignity
Clackamas, OR
02.2019 - 03.2019
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Checked in with dispatch service and updated with current location.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Obtained customer signatures to complete and process paperwork.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Caregiver
ODHS - Seniors & People With Disabilities
Oregon City, OR
10.2018 - 12.2018
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained frequent supervision of residents unable to call for assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Driver
Privates With Dignity
Clackamas, OR
07.2017 - 05.2018
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Checked in with dispatch service and updated with current location.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Obtained customer signatures to complete and process paperwork.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Caregiver
ODHS - Seniors & People With Disabilities
Oregon City, OR
08.2013 - 01.2018
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Education
Associate of Science - Water & Environmental Technology
Clackamas Community College
Oregon City, OR03.2012
High School Diploma -
Clackamas Community College
Oregon City, OR12.2002
Associate of General Studies - General Studies
Clackamas Community College
Oregon City, OR12.2010
Skills
- Customer Service
- Problem Solving
- Decision Making
- Microsoft Office
- Time Management
- Relationship Establishment
- Coaching and Mentoring
- Email and Telephone Decorum
- Conflict Resolution
- Cash Handling
- Office Organization
- Data Entry
- Negotiation Tactics
- GPS and route planning
- City and non-city driving
- Vehicle inspections
- Dependable and Responsible
Timeline
Front Desk Agent
Clackamas Inn & Suites
08.2019 - Current
Driver
Privates With Dignity
02.2019 - 03.2019
Caregiver
ODHS - Seniors & People With Disabilities
10.2018 - 12.2018
Driver
Privates With Dignity
07.2017 - 05.2018
Caregiver
ODHS - Seniors & People With Disabilities
08.2013 - 01.2018
Associate of Science - Water & Environmental Technology
Clackamas Community College
High School Diploma -
Clackamas Community College
Associate of General Studies - General Studies
Clackamas Community College
Similar Profiles
ABHILASH VALIYA VEETILABHILASH VALIYA VEETIL
Front desk operator at Royal Inn & Suites, Royal Inn & Suites HotelFront desk operator at Royal Inn & Suites, Royal Inn & Suites Hotel
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Kristi LewisKristi Lewis
Front Office Manager at Holiday Inn Express Suites/Candlewood SuitesFront Office Manager at Holiday Inn Express Suites/Candlewood Suites
Jaselle MazziJaselle Mazzi
Production Grinder at Precision CastpartsProduction Grinder at Precision Castparts
Carmen AlzamoraCarmen Alzamora
Registered Nurse, Emergency Department at Providence Health & ServicesRegistered Nurse, Emergency Department at Providence Health & Services