Joshua Cramer
Medina,OH
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Coordinator - Learning Management Systems
Franklin Skills
11.2021 - 04.2025
- Ran daily operations, ensuring the smooth and efficient functioning of various operational systems and tasks.
- Coordinated multiple projects, including funding programs, highlighting potential areas for additional funding.
- Responsible for maintaining dozens of systems daily, providing effective operation and availability for apprentices, co-workers and data reporting.
- Assisted thousands of apprentices and dozens of team members with IT and technical support.
- Built and maintained dozens of programs within Learning Management Systems.
- Streamlined documentation workflows by integrating automated tracking tools, facilitating faster access to key records.
- Revamped system configuration processes to enhance data integrity and ensured seamless cross-departmental reporting within the LMS.
Regional Field Supervisor / Senior Recruiter
U.S. Department of Commerce
12.2019 - 11.2021
- Company Overview: (Contract position)
- Promoted to Regional Field Supervisor due to outstanding recruiting performance.
- Managed and trained over 30 people, approved weekly time sheets and organized weekly work shifts and classroom training.
- Held security clearance while managing classified government documents and personal identifiable information.
- Coordinated field operations by streamlining workflows and ensuring compliance with departmental protocols.
- Instituted rigorous quality control measures to verify accuracy of census data collection.
- Created and organized dozens of events at public institutions, along with planning numerous projects related to recruiting efforts.
- Directly responsible for Baltimore County meeting its quota for Census enumerators.
- Spearheaded outreach initiatives with local community organizations and educational institutions.
- Expanded applicant pipelines, attracting diverse talent pools for hiring objectives.
Invoice Reviewer
Maximus Federal
09.2019 - 12.2019
- Company Overview: (Contract position)
- Received and reviewed applications from entities participating in the Federal E-rate program.
- Built relationships with clients and corresponded with them to receive information that was needed.
- Analyzed invoices to make determinations to either pass or reject invoices.
- Completed over fifty invoices in department during a two-week span, which was ten percent higher than the next closest employee in sector.
- Worked with numerous federal computer programs and applications.
Executive Administrator
Florida SouthWestern State College
06.2014 - 09.2019
- Performed administrative and clerical work including filing, use of Microsoft Office, and proper storage of records in the library.
- Helped to streamline the record keeping process by reorganizing the records department, thus making it more efficient and accessible.
- Managed the IT Support desk, helping to resolve computer and network issues.
- Coordinated campus-wide scheduling and communications.
- Ensured timely dissemination of key information between academic departments and administrative offices.
- Updated documentation standards and automating routine notifications, bolstering efficiency across administrative operations.
Artillery Missile Systems Operator
United States Marine Corps
06.2010 - 06.2014
- Participated in high-risk operations in austere environments in support of military and government objectives.
- Completed tour of duty overseas and collaborated with internal and external intelligence agencies to protect the U.S.
- Led, trained, and mentored teams of junior military personnel.
- Observed ability levels of Marines and recommended additional training when necessary to increase individual and team readiness.
- Implemented safety measures during training, maintenance activities, and operations to minimize the risk of injury or incident.
- Maintained 100% accountability of company equipment valued at over $2M and monitored inventory status.
Education
Bachelor of Applied Science - Public Administration
Florida Southwestern College
Fort Myers, FL05-2019
Associate in Arts -
Florida Southwestern College
Fort Myers, FL12-2017
Associate in Science - Criminal Justice Technology
Florida Southwestern College
Fort Myers, FL05-2017
Skills
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Teams
- Management Experience
- Budgeting and Grant funding
- IDS/IPS, SIEM, DLP, CRM
- Vulnerability Scanning
- Operations Management
- Analytical Skills
- Project Management
- Learning Management Systems
Websites
Certification
- Google Cybersecurity 2024
- CompTIA Security+ 2021
- CompTIA Network+ 2021
- CompTIA A+ 2021
Timeline
Operations Coordinator - Learning Management Systems
Franklin Skills
11.2021 - 04.2025
Regional Field Supervisor / Senior Recruiter
U.S. Department of Commerce
12.2019 - 11.2021
Invoice Reviewer
Maximus Federal
09.2019 - 12.2019
Executive Administrator
Florida SouthWestern State College
06.2014 - 09.2019
Artillery Missile Systems Operator
United States Marine Corps
06.2010 - 06.2014
Bachelor of Applied Science - Public Administration
Florida Southwestern College
Associate in Arts -
Florida Southwestern College
Associate in Science - Criminal Justice Technology
Florida Southwestern College
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