Joshua Crawford
Fern Park
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Dedication to always doing the right thing for my team and my customers. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Passion to do the best job that i can, to have the team be the best team in the system. Skilled in navigating complex challenges, optimizing procedures, and cultivating positive workplace cultures. Goal oriented leader that has a caring hands on approach. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Uhaul Moving And Storage
03.2022 - Current
- I lead a diverse staff from all different backgrounds to come together with a common goal of helping the customer.
- I dive into a multitude of different resources to see where we can improve, what areas need special attention or more attention.
- I am attentive to the different needs of my staff, what things we need, what things we can do differently to better suit the needs of our customers, what we can do to improve the quality of the job we are doing
- I create a positive environment that reflects the level of care I have for the store, for our customers, and for my staff
- I will go the extra mile to help satisfy each and every one of my customers. Customers come to my store because they need help, me and my staff go above and beyond to do what we can to give our customers that help
- I have driven my store to new heights year after year in total income and in Profitability, I've done this by saying yes to my customers
- I have set a standard at my store to do things the right way, which means: answer the phone, say yes to our customers, make sure each customer is truly helped, keep the store clean and maintained, drive on rentals and storage, clean trucks and inspect them thoroughly, be compassionate towards each other and work as a team
- I stay focused on what I can do to improve the level of service I am doing, I strive to be the best at what I do
- I am proficient at immediately handling issues with care that may arise, wether it be an upset customer, a confused customer, problems between staff members ,or troubleshooting issues in the POS
- I have worked with employees to help them on becoming proficient in different tasks that makes them able to complete different assignments that they could not do before
- I have worked with my staff to implement procedures that help us obtain our goals of helping more and more people with better and better service
Assistant Manager
Uhaul Moving And Storage
08.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations set by my General Manager
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Worked on different tasks to gain the proper and necessary know how
Customer Service Representative
Uhaul Moving And Storage
05.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked on installing hitches, trailer wiring, and brake controllers on customers vehicles
- Worked on maintaining the ESL, promptly calling late returns, calling late reservations needing to pick up, clearly scheduling return times with customers
- Worked on driving by late not returned vehicles and recovering vehicles when needed
- Worked with helping the customers with there needs, needs on there rental, needs on boxes and moving supplies they may need, helping them pick dollies or pads that may help them move certain items on their move
Office Services Manager
IST
03.2018 - 05.2020
- Managed inventory control procedures to maintain optimal stock levels of office materials without excess waste or shortages.
- Organized company-wide events such as holiday parties or training sessions while adhering to budgets constraints.
- Developed filing systems to organize critical documents, making them easily accessible when needed.
- Supervised mailroom operations to ensure accurate routing and timely delivery of correspondence within the organization.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff and clients.
- Made documents and presentations with direction from the staff in different departments on how they needed it
- Made deliveries of sensitive documents to other firms or government bodies that needed them
- Worked on maintaining the IT around the office making sure everything worked properly
- Would work on specialized tasks that were needed by different members of the staff
Customer Service Representative
Uhaul Moving And Storage
12.2017 - 05.2018
- Helped customers with there different moving needs
- Worked on keeping the showroom clean and maintained and properly stocked with supplies
- Cleaning and inspecting trucks thoroughly upon every receive making sure it was ready for the next rental
- Worked on installing hitches and trailer wiring on customers cars
- Completing repairs on trucks and trailers that we can complete at the store level
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Center Store Associate
Winn Dixie Supermarket
07.2015 - 03.2018
- Enhanced customer satisfaction by maintaining a clean and organized store layout, ensuring easy navigation for shoppers.
- Continuously monitored inventory levels within the center store section, submitting timely restock requests as needed to maintain optimal product availability for customers.
- Worked closely with other departments within the store to ensure seamless coordination of tasks related to inventory management or display maintenance throughout all areas of operation.
- Proactively identified and resolved out-of-stock situations, quickly replenishing affected items to minimize customer disappointment or lost sales opportunities.
- Streamlined restocking processes, resulting in faster turnaround times and fresher products on shelves for customers to enjoy.
- Maintained a safe work environment by adhering to company guidelines on proper lifting techniques, equipment usage, and storage practices, promoting overall staff wellbeing.
- Provided excellent customer service by promptly addressing inquiries or concerns, fostering positive relationships with shoppers to encourage repeat business.
- Actively participated in storewide initiatives aimed at improving overall performance metrics or enhancing the shopping experience for patrons visiting our establishment.
- Contributed to training new associates on proper stocking techniques and merchandise organization principles, ensuring consistency across the center store team.
- Assisted in maintaining accurate pricing by regularly updating shelf tags and correcting discrepancies as needed when identified during routine checks or customer inquiries.
- Developed strong product knowledge across various categories within the center store section, becoming a trusted resource for both colleagues and customers seeking information or recommendations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Efficiently processed incoming shipments by unloading trucks, sorting products, and accurately verifying item quantities against corresponding purchase orders.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. I would work in what every department that needed help at the time
- Delivered energetic responses to customers in-store, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- I was proficient and worked in every single department of the store doing the tasks I was allowed to complete staying in regulation of what i was unable to do
Education
High School Diploma -
Crooms Academy of Information Technology
Sanford, FL05-2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Relationship building
- Inventory control
- P&L management
Timeline
General Manager
Uhaul Moving And Storage
03.2022 - Current
Assistant Manager
Uhaul Moving And Storage
08.2021 - 03.2022
Customer Service Representative
Uhaul Moving And Storage
05.2020 - 08.2021
Office Services Manager
IST
03.2018 - 05.2020
Customer Service Representative
Uhaul Moving And Storage
12.2017 - 05.2018
Center Store Associate
Winn Dixie Supermarket
07.2015 - 03.2018
High School Diploma -
Crooms Academy of Information Technology
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