Joshua Cree
Cocoa ,FL
Summary
Dynamic Customer Service Manager with a proven track record at Home Depot, excelling in problem-solving and client relations. Achieved a significant reduction in customer complaints by proactively addressing issues and fostering a culture of continuous improvement. Skilled in cash handling and dedicated to enhancing customer satisfaction through effective team leadership and training.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Home Depot
12.2023 - 08.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
- Fostered culture of continuous improvement, leading to consistently high service standards.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Department Supervisor
Home Depot
01.2014 - 12.2023
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built and designed large displays weekly to promote specific products.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Handled cash register, returns, and refunds.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
Edgewater High School
Orlando, FLSkills
- Problem-solving
- Customer focused
- Customer relations
- Cash handling
- Adherence to high customer service standards
- Product knowledge
- Work prioritization
- Policy enforcement
- Performance evaluations
- Sales expertise
Certification
- [Area of expertise] License - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Customer Service Manager
Home Depot
12.2023 - 08.2025
Department Supervisor
Home Depot
01.2014 - 12.2023
Edgewater High School