Joshua Crocker
Ocoee,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
20
20
years of professional experience
Work History
Security/Server
Irish Kevin's
12.2021 - 11.2024
- Returned to Irish Kevin's to work security was promoted to being a server.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked in a high volume bar with sales of $400,000 in 2023 and $350,000 in 2024.
AM Shift Supervisor
Trulieve Key West
01.2019 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Received, verified and confirmed daily product deliveries and maintained store inventory.
Bar Security
Irish Kevin's
05.2019 - 03.2020
- Interact and check IDs of customers as they enter
- Remove any customers for repeatedly breaking rules or for being too intoxicated
- Maintained a safe, secure, and friendly environment for guests and employees by conducting regular security checks throughout the property.
- Increased overall security awareness by offering training sessions to staff on emergency procedures and best practices.
Warehouse Order Picker
Amscan
09.2016 - 04.2019
- Operated various different warehouse heavy machinery i.e order pickers, reach trucks, forklifts and turret lifts.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Promoted a positive working atmosphere through respectful interactions with peers and supervisors while maintaining focus on achieving team goals.
Warehouse Picker
Cardinal Health
03.2015 - 07.2016
- Operate order picker and use the Jennifer voice picking system
- Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
- General facilities maintenance
- Lean Six Sigma White Belt training
- Certified on Order Picker and Reach Trucks
Mobile Sales Associate
Advance Auto Parts
02.2014 - 12.2014
- Managed multiple priorities effectively under pressure during peak hours or high-traffic seasons to ensure seamless operations at all times.
- Assisted in-store customers with orders and purchases, picked products for commercial deliveries.
- Post required 75% travel throughout the county, which required professional vehicle maintenance and adherence to safety standards
- Streamlined inventory management to maintain accurate stock levels, reducing instances of stockouts or overstocking.
- Created inviting environment for customers by maintaining store organization and cleanliness.
General Warehouse Associate
Cardinal Health
06.2012 - 08.2012
- Summer Job
- Sorted pallets for warehouse repurposing or recycling
- Unloaded and sorted deliveries from UPS/FedEx
- Delivered correspondence throughout facility
Catering Staff
Holbert's Catering
03.2005 - 08.2014
- Assisted in food and beverage prep.
- Organized, load/unload and site setup.
- Maintained record keeping and invoice data entry.
- Received and stocked food and beverage deliveries.
Education
Associate of Arts - Liberal Arts: History
SUNY Orange
Middletown, NY01.2015
Diploma -
Valley Central High School
01.2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
- Food safety practices
- Suggestive selling
- Point of sale operation
Timeline
Security/Server
Irish Kevin's
12.2021 - 11.2024
Bar Security
Irish Kevin's
05.2019 - 03.2020
AM Shift Supervisor
Trulieve Key West
01.2019 - 05.2021
Warehouse Order Picker
Amscan
09.2016 - 04.2019
Warehouse Picker
Cardinal Health
03.2015 - 07.2016
Mobile Sales Associate
Advance Auto Parts
02.2014 - 12.2014
General Warehouse Associate
Cardinal Health
06.2012 - 08.2012
Catering Staff
Holbert's Catering
03.2005 - 08.2014
Diploma -
Valley Central High School
Associate of Arts - Liberal Arts: History
SUNY Orange